Keane Graham
Los Angeles,CA
Summary
Experienced security professional specializing in surveillance, access control, and conflict de-escalation. Enhanced safety and security in retail, corporate, and event environments through proactive measures and effective communication with guests and law enforcement. Skilled in monitoring surveillance systems, conducting patrols, and enforcing property rules to deter suspicious activities and minimize theft.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Unarmed Security Guard
SBE
Los Angeles, California
10.2020 - 12.2024
- Monitored premises to ensure safety and security of guests and staff.
- Managed access control, verifying identification and screening visitors to maintain a secure environment.
- Conducted regular patrols to identify and report suspicious activities.
- Assisted in emergency response procedures during incidents or evacuations.
- Investigated disturbances, theft, vandalism, accidents, medical emergencies, and fires on site.
- Collaborated with local law enforcement to support investigations and enhance community safety.
- Documented daily activities and incidents in detailed reports, providing management with accurate records for decision-making.
- Trained new security staff on protocols and operational procedures effectively.
Bouncer
mondragon security group
Los Angeles, California
04.2018 - 09.2022
- Responded promptly to incidents, de-escalating conflicts to enhance patron safety.
- Monitored crowd behavior, ensuring patron safety and compliance with venue policies.
- Conducted regular checks of entrances and exits, reinforcing security standards.
- Trained new staff on security protocols and emergency response procedures.
Warehouse Packer
American Eagle Outfitters, Inc
Los Angeles, California
12.2020 - 04.2021
- Picked and packed orders using pick sheets and RF scan guns to enhance order accuracy.
- Pack and label merchandise accurately for distribution to retail locations.
- Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.
- Assembled and packed orders based on customer requirements.
- Operate warehouse equipment safely to move products efficiently.
- Maintain inventory accuracy by conducting regular stock counts and updates.
- Labeled boxes and containers for shipment, achieving delivery accuracy.
- Created detailed shipping labels in warehouse management system for efficient processing.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Cashier
Dunkin' Donuts
Glendale, California
05.2017 - 07.2018
- Processed customer payments accurately and efficiently using cash register, ensuring quick service at busy coffee shop.
- Processed customer transactions accurately and efficiently at a busy coffee shop.
- Operated cash register and POS system to facilitate seamless payment transactions for customers.
- Provided excellent customer service by answering questions and addressing concerns.
- Maintained cleanliness and organization of cashier area to ensure smooth operations during peak hours.
- Restocked shelves with merchandise to maintain inventory levels and enhance customer accessibility.
- Executed various tasks to support overall operations.
Runner
HMSHost
Los Angeles, California
05.2016 - 02.2017
- Delivered food and beverages promptly to customers in dining areas.
- Ensured cleanliness and organization of dining and service areas to enhance customer experience.
- Addressed customer inquiries and provided service support to foster positive dining experiences.
- Supported kitchen staff in food preparation and managed inventory to ensure timely service.
- Organized supplies and equipment for smooth operational activities.
Childcare Assistant
Williams Family Daycare
Los Angeles, California
12.2013 - 05.2016
- Assisted in planning and implementing educational activities, fostering learning for diverse age groups.
- Supported emotional development through positive interactions, enhancing children's social skills and conflict resolution.
- Supervised children during activities, promoting safety and engagement.
- Communicated effectively with parents regarding children's progress and daily activities.
- Provided safe, nurturing and stimulating environment for children.
- Prepared snacks and meals following dietary guidelines and health standards.
Education
High School Diploma -
Whitney Young Continuation
Los Angeles, CA06-2015
Skills
- Surveillance techniques
- Access control management
- Security operations experience
- Customer service
- Incident reporting
- Emergency response
- Crisis intervention
- Conflict de-escalation
- Crowd management
- Access control
- Surveillance monitoring
- Report writing
- Communication skills
- Effective communication
- Access control
- Customer relationship management
- Time management
- Adaptability to change
- Team training
- Equipment operation
- Data entry
- Strong work ethic
- Professionalism
- Emergency response
- Strong work ethic
Certification
- Bartending Certificate
- Massage Therapy Certificate
Timeline
Warehouse Packer
American Eagle Outfitters, Inc
12.2020 - 04.2021
Unarmed Security Guard
SBE
10.2020 - 12.2024
Bouncer
mondragon security group
04.2018 - 09.2022
Cashier
Dunkin' Donuts
05.2017 - 07.2018
Runner
HMSHost
05.2016 - 02.2017
Childcare Assistant
Williams Family Daycare
12.2013 - 05.2016
High School Diploma -
Whitney Young Continuation