Elda V. Mercado
MARYSVILLE,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned Mortgage Loan Officer with comprehensive understanding of loan origination, processing and closing procedures. Skilled in building strong relationships with clients to understand needs and provide appropriate financial solutions. Demonstrated track record in achieving lending goals while maintaining strict compliance with regulatory standards. Success noted in improving application approval rates through insightful risk assessment and thorough documentation review.
Overview
17
17
years of professional experience
Work History
Sales Representative
Resident Home LLC
Marysville, WA
10.2023 - Current
- Analyzed customer feedback to improve products and services.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Developed key customer relationships to increase sales.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Negotiated deals and handled complaints or objections.
Loan Officer
InstaMortgage
Marysville, WA
05.2023 - Current
- Verified client financial information to determine creditworthiness and loan eligibility.
- Identified opportunities for cross-selling additional products and services.
- Attended periodic training sessions related to consumer lending operations.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Developed and maintained relationships with potential customers to increase loan business.
- Counseled clients on debt management and repayment plans.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Managed pipeline for originated loans through closing and complete required management reports.
- Met with applicants to obtain information for loan applications and answer questions about process.
Sales Relationship Manager- Metzdorf Team
USA Mortgage
12.2018 - 03.2023
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Managed a pipeline of $70 million
- Closed between 12-14 loans per month
- Trained and onboarded all new Loan Partners
Loan Partner - Metzdorf Team
Dwell Mortgage
01.2016 - 12.2018
- Do intake calls with Leads sent over by agents
- Keep track of leads/prospects/active deals in CRM system
- Issued Pre-Approval Letters
- Putting together E-comparisons via Mortgage Coach
- Experience with VA/USDA/Bond/Jumbo/Reno and conventional mortgage loans
- Go through all finding with DU/LP/GUS
- Experience with Non-QM and Manual UW
- Experience with Day 1 Certainty Files
- Process all locks for active files
- Do weekly updating to agents/borrowers on all active deals
- Submit files in for TBD pre-approvals
- Send conditions out on all active files once approved/review conditions sent in by borrower/submit conditions to processing
- Review all LE’s/CD’s before sent
- Order and review appraisals for all active deals
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Checked loan documents for accuracy prior to closing.
- Explained different types of loans pertaining to client situations.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Disclosed files
- Trigger all milestone emails for LO on CRM system
- Order VOE’s pre-approvals when needed
- Communicate with processing and underwriting to push back or get clarification on conditions for approvals received.
Compliance Assistant
Homestreet Bank
01.2015 - 01.2016
- Complete withdrawal/decline process for files needing to be completed
- Worked RESPA/ECOA reports to ensure timing was met for active files
- Compared invoices to Final Hud’s and LE’s and CD’s to ensure accurate charges were shown
- Compared GFE’s to HUD’s and LE’s to CD’s to make sure all tolerances were met
- Ability to work within deadlines and under pressure
- Completed Edits for LE’s and CD’s for our TRID process, along with the delivery of redlined CD’s and LE’s for high risk CD’s and LE’s
- Scanning and Uploading CD’s and LE’s into compliance inbox along with ensuring timely delivery and communication to processors and funders
- Able to receive constructive criticism and be flexible
- Part of special projects team within compliance dept
- Was in charge of creating and maintaining updated Guidelines Procedure
- Completed all FHA file reviews
- Reviewed appraisals to make sure 442 charges were valid
Admitting Representative
Providence Regional Medical Center
01.2014 - 01.2015
- Ensure accurate and timely patient registration
- Ensure accurate insurance verification accurate data entry
- Communicate effectively within department and other departments
- Keep up to date with updates on process to ensure accurate patient registrations that are within hospital regulations
- Review documents for accuracy and scan them into patient records
- Ensure good communication and customer service to all patients.
Member Consultant
BECU
01.2008 - 01.2014
- On pace to close/fund $2.48 million in consumer loans for 2012
- Reviewed and analyzed documentation received to determine ratios and credit acceptability
- Verified required lien perfection documentation is received and properly signed
- Ensured that all membership and loan applications are complete and all calculations/data are accurate
- Developed and maintained effective communication with all Credit Union employees and external members to ensure efficient coordination and exchange of information for accomplishing departmental and Credit Union goals
- Originate FHA, Jumbo, Conventional, HARP and ARM mortgage loans
Education
High School Diploma -
Everett High School
Everett, WA06.2002
Skills
- Ten-key by touch
- Efficient Typing at 60 Words Per Minute
- Effective Time Management Skills
- MLO License WA and AZ- MLO #517769
- Effective Communication Skills
- Client Loyalty and Satisfaction
- Collaborative Team Management
- Proficient Client Interaction
- Fluent Spanish Speaker
Timeline
Sales Representative
Resident Home LLC
10.2023 - Current
Loan Officer
InstaMortgage
05.2023 - Current
Sales Relationship Manager- Metzdorf Team
USA Mortgage
12.2018 - 03.2023
Loan Partner - Metzdorf Team
Dwell Mortgage
01.2016 - 12.2018
Compliance Assistant
Homestreet Bank
01.2015 - 01.2016
Admitting Representative
Providence Regional Medical Center
01.2014 - 01.2015
Member Consultant
BECU
01.2008 - 01.2014
High School Diploma -
Everett High School