Eldin Radoncic
Flushing,NY
Summary
Versatile and dependable professional with extensive hands-on experience in residential services, cleaning, and customer support. Strong skills in time management and problem-solving consistently deliver high-quality service standards. Adaptability and a commitment to efficiency ensure tasks are completed with professionalism and attention to detail. Proven ability to thrive in dynamic environments while maintaining a customer-focused approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Supervisor
Stanely Steemer
Queens, NY
03.2025 - Current
- Supervised daily operations ensuring compliance with safety protocols and quality standards.
- Trained and mentored new team members on equipment usage and cleaning techniques.
- Coordinated scheduling of technicians for optimal resource allocation and efficiency.
- Implemented process improvements to enhance service delivery and customer satisfaction.
- Conducted regular inspections to maintain high operational standards across multiple job sites.
- Resolved customer inquiries and complaints, fostering positive relationships and trust.
Handyman/ Porter
1150 Fifth Avenue
New York, NY
12.2020 - 05.2023
- Provided excellent customer service to residents and guests, addressing inquiries and requests promptly and courteously.
- Implemented regular cleaning schedules and safety inspections for common areas, resulting in a consistently pleasant living environment and positive feedback from residents.
- Coordinated with the building management team to successfully plan and execute engaging property events and critical maintenance projects, boosting resident satisfaction and participation.
- Oversaw security protocols by conducting 50+ safety inspections and monitoring access control, enhancing overall safety compliance.
- Facilitated deliveries and building access for elderly residents, enhancing their experience with a friendly and professional approach.
- Maintained a detailed log of visitor activity and service requests to support building operations.
- Installed fixtures, appliances, and furniture to enhance living spaces efficiently.
- Collaborated with other handymen to complete larger projects efficiently while ensuring high-quality results for the clients.
- Conducted routine maintenance and repairs on residential properties, ensuring functionality and safety.
Carpet Cleaning Technician
NY Steamers
New York, NY
01.2019 - 12.2020
- Delivered professional carpet cleaning services across 100+ residential and commercial locations, utilizing advanced techniques to achieve a 95% customer satisfaction rating.
- Employed industry-standard equipment and specialized cleaning solutions to eliminate persistent stains and allergens, enhancing indoor air quality and boosting client satisfaction.
- Enhanced customer satisfaction by resolving 95% of client concerns during the cleaning process, fostering long-term relationships.
- Conducted regular maintenance on critical equipment, resulting in a 15% reduction in downtime and enhanced operational efficiency.
- Facilitated over 200 client appointments monthly, achieving a 95% on-time service delivery rate across the New York metro area.
- Successfully trained 2 new technicians in equipment usage and safety protocols, enhancing team efficiency by 20%.
Education
Associate of applied sciences - Aeronautical Science
Vaughn College of Aeronautics and Technology
New York, NY05-2025
Skills
- Customer Service
- Safety Awareness
- Teamwork
- Communication
- Problem Solving
- Time Management
- Building Maintenance
- Attention to Detail
- Schedule coordination
- Operations planning
- Task delegation
Certification
FAA Airframe certificate
Timeline
Field Supervisor
Stanely Steemer
03.2025 - Current
Handyman/ Porter
1150 Fifth Avenue
12.2020 - 05.2023
Carpet Cleaning Technician
NY Steamers
01.2019 - 12.2020
Associate of applied sciences - Aeronautical Science
Vaughn College of Aeronautics and Technology