Eleana Park
Austin,TX
Summary
Accomplished hospitality professional who holds a Bachelor’s Degree in Hospitality Management with extensive experience delivering excellent guest services across luxury resorts, prestigious hotels, and high-profile VIP environments. Demonstrates proven skills in managing front desk operations, concierge support, and premium lounge services while driving guest satisfaction to create memorable experiences. Excels at coordinating daily operations, resolving guest concerns to sustain strong branding, and acting as a team leader in guiding staff performance to maintain adequate service delivery and enhance the guest experience.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Front Office Supervisor
Archer Hotel Austin
Austin, TX
11.2025 - Current
- Resolved guest complaints swiftly, enhancing overall satisfaction and loyalty.
- Conducted regular training sessions of Night Audit and PM operations to reinforce operational procedures and enhance staff skills.
- Trained and mentored staff with SOPs on customer service standards and hotel policies.
- Implemented efficient scheduling practices to optimize team performance and coverage.
- Coordinated communication between Housekeeping, Restaurant, and Sales departments for improved service delivery and collaboration.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Managed inventory of front office supplies, ensuring availability while minimizing costs.
Agent, VIP & Premier Access
Fontainebleau Las Vegas
Las Vegas, NV
05.2024 - 05.2025
- Handled exclusive VIP and suite guest arrivals and departures by managing check-in, check-out, and private registration processes to establish a luxury arrival experience for high-value clientele
- Arranged high-end dining reservations across property restaurants to acquire access to sought-after venues with prepared dining experiences of VIP guests who valued exclusivity
- Coordinated personalized casino services by assisting hosts and addressing guest requests, enhancing overall satisfaction with property entertainment offerings
- Arranged high-end dining reservations at property restaurants to secure access to exclusive venues, ensuring curated dining experiences for VIP guests
- Trained and mentored newly hired agents by demonstrating service standards and guiding them through procedures, fostering adherence to brand expectations
- Trained and mentored newly hired agents by demonstrating service standards, answering questions, and guiding them through procedures based on brand expectations
Autograph Lounge Agent
The Cosmopolitan of Las Vegas
Las Vegas, NV
12.2022 - 08.2023
- Supported Marriott Bonvoy Elite members in the Autograph Lounge by assisting Platinum, Titanium, Ambassador, and Cobalt tier guests with benefits such as late checkout and additional rewards points
- Managed self-service coffee bar and ensured daily cleanliness to create an inviting and organized lounge atmosphere
- Prepared fresh coffee and tea during morning service, maintaining high beverage quality and presentation standards for elite members
- Delivered bilingual guest services in Korean, enhancing comfort for international members visiting exclusive lounge
- May 2023 – Aug 2023
Front Desk Agent
The Cosmopolitan of Las Vegas
Las Vegas, NV
12.2022 - 05.2023
- Welcomed guests during check-in and check-out by managing reservations, processing payments, and addressing requests.
- Assisted both English- and Korean-speaking guests with language preferences, consisting of resolving questions and concerns related to accommodations, restaurant recommendations, and room key access
- Handled incoming calls from guests regarding room service, reservations, and general inquiries of the hotel
Java Manjaro (Starbucks) Barista
Kalahari Resorts
Round Rock, TX
06.2021 - 08.2021
- Delivered attentive customer service by answering questions, providing directions around the resort, and engaging with guests throughout their visit to the resort café
- Prepared and served espresso and specialty beverages with a record of consistently meeting brand quality standards and maintaining accuracy with every order placed by customers
- Guided newly hired employees as a shift lead by explaining company processes, monitoring daily performance, and offering feedback that supported their development
- May 2022 – Aug 2022
Education
Bachelor of Science - Hospitality Management
The University of Nevada, Las Vegas (UNLV)
Las Vegas, NV12-2024
Skills
- Hospitality Operations
- Administrative Leadership
- Excellent Customer Service
- Event Coordination
- Effective Conflict Resolution
- Rapport & Relationship Building
- VIP Guest Relations
- Interpersonal Communication
- Staff Training & Development
Certification
- Microsoft Word Certification
- Microsoft Excel Certification
- Microsoft PowerPoint Certification
- Food Handler Certificate (Food Handler Safety Training/Texas State and Nevada State)
- Serving Alcohol with Care Certificate (Alcohol Awareness Training/Nevada State)
- Nevada Gaming Control Board: Gaming Commission - Gaming Registration
Accomplishments
- UNLV – The National Society of Leadership and Success, Member, 2021 – Present
- CES 2024 Las Vegas – Gwangju City, South Korea, Korean Company’s Bilingual Representative (Translator, Korean/English), Jan 2024
- The NFPA 2023 Conference & Expo Las Vegas – Korea Pavilion, Korean Company’s Bilingual Representative (Translator, Korean/English), June 2023
- CIEE High School Summer Study Abroad, French Language & Culture in Toulouse, France, The Institut Catholique de Toulouse (ICT), Summer 2019
- The National Association for Korean Schools – 157 volunteer hours for Korean American Students, Jan 2017 – Dec 2018
- The National Association for Korean Schools – Certificate of Leadership and Excellence in Junior Leadership Award, Oct 2017
ADDITIONAL INFORMATION
Other Languages: Korean (Fluent), French (Conversational)
Timeline
Front Office Supervisor
Archer Hotel Austin
11.2025 - Current
Agent, VIP & Premier Access
Fontainebleau Las Vegas
05.2024 - 05.2025
Autograph Lounge Agent
The Cosmopolitan of Las Vegas
12.2022 - 08.2023
Front Desk Agent
The Cosmopolitan of Las Vegas
12.2022 - 05.2023
Java Manjaro (Starbucks) Barista
Kalahari Resorts
06.2021 - 08.2021
Bachelor of Science - Hospitality Management
The University of Nevada, Las Vegas (UNLV)