Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Eleanah Knape

Davenport,FL

Summary

Proven leader with a track record of enhancing team performance and guest satisfaction at Walt Disney World Resort. Skilled in horse handling and stable management, demonstrating adaptability and resilience. Excelled in cross-functional teamwork, improving service efficiency and fostering a culture of professionalism. Achieved significant improvements in operational outcomes by leveraging staff leadership and communication abilities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Food and Beverage Associate at Disney’s Boardwalk

Walt Disney World Resort
06.2021 - Current
  • Ensure all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
  • Collaborate with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
  • Maintain strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
  • Provide comprehensive training to new staff members, fostering a culture of teamwork and professionalism within the establishment.
  • Promoted to a Relief Coordinator March, 2022 and have regularly been coordinating since that time, providing a special experience for guests and cast members.
  • Assessed staffing requirements regularly to ensure proper coverage during peak periods without compromising service quality or exceeding labor cost budgets.
  • Resolved customer satisfaction issues with food service to maintain establishment loyalty.
  • Created an engaging workplace culture that valued teamwork, open communication channels, and shared responsibility for success within the organization.

Retail Associate

PetSmart
08.2020 - 06.2021

Restaurant Hostess

Olive Garden
10.2018 - 09.2020
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Order Fulfullment Associate

The Chrome Warehouse
05.2014 - 05.2018

Apprentice Horse Trainer and Ranch Hand

Circle G Riding Academy
04.2016 - 08.2017
  • Participated in riding lessons with experienced trainers, honing abilities as a competent rider and gaining confidence in working with diverse equines.
  • Developed strong communication skills while working closely with experienced trainers and staff, fostering collaboration and team growth.
  • Monitored horse health by performing regular checks for injury or illness symptoms, notifying senior staff when necessary for further evaluation or treatment.
  • Gained hands-on experience in grooming, tacking up, and general horse care, contributing to the well-being of each animal.
  • Conducted daily exercise routines for horses, promoting physical fitness and overall health.
  • Built strong relationships with local veterinarians to ensure timely access to professional advice on animal health issues.
  • Groomed horses to prepare for exhibitions.
  • Developed strong bonds with horses, resulting in improved performance during competitive events.
  • Enhanced rider safety through proper equipment fitting and maintenance checks before each riding session.
  • Competed in Western Shows, specifically barrel racing and pole bending.

Education

Certification - Egyptian Art And Archaeology

Harvard University
Cambridge, MA
08.2020

High School Diploma -

Penn Foster
Scranton, Pennsylvania
04.2018

Skills

  • Staff Leadership
  • Horse handling
  • Stable Management
  • Groundwork training
  • Young horse development
  • Communication abilities
  • Adaptability and Resilience
  • Allergen awareness
  • Cross-Functional Teamwork
  • Saddle maintenance

Certification

  • Leadership Training
  • Customer Service Training
  • Body Language
  • Team Leadership

References

- Ashley Gaskins of Circle G Riding Academy

- Katie Alexander (Past Riding Instructor)

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Food and Beverage Associate at Disney’s Boardwalk

Walt Disney World Resort
06.2021 - Current

Retail Associate

PetSmart
08.2020 - 06.2021

Restaurant Hostess

Olive Garden
10.2018 - 09.2020

Apprentice Horse Trainer and Ranch Hand

Circle G Riding Academy
04.2016 - 08.2017

Order Fulfullment Associate

The Chrome Warehouse
05.2014 - 05.2018

Certification - Egyptian Art And Archaeology

Harvard University

High School Diploma -

Penn Foster

Similar Profiles

CREATE PROFILE