Eleanor Bancroft
Buffalo,NY
Summary
Strategic communications leader with over 12 years of experience in crisis management and stakeholder alignment for multinational organizations. Expert in developing proactive risk mitigation strategies and managing communications during high-profile incidents. Dual master's degrees and certifications in emergency preparedness and financial crime analysis. Dual UK-US citizen with deep expertise in navigating sensitive geopolitical environments and aligning messaging across multinational teams. Proven ability to safeguard brand integrity and build trust under intense media and public scrutiny. Passionate about advancing inclusive narratives and public trust through credible, transparent communications.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Communications
3AM Innovations
09.2023 - Current
- Lead communications strategy for emergency response tech startup across U.S. and international markets.
- Develop knowledge products and content strategy highlighting the software's impact in diverse public safety environments.
- Oversee preparation of marketing copy, images, videos, emails, and other collateral. Alongside digital, social, and web strategy, stakeholder engagement, executive communications, and media outreach.
- Mentor junior staff members, fostering professional development and growth within the communications team
- Develop key messaging for all external-facing materials to ensure consistency across channels and touchpoints.
- Develop and implement media engagement training for executives, improving public messaging during crises.
- Improved social media presence with tailored content strategies for each platform, resulting in higher audience engagement.
- Negotiated partnerships with event organizers to secure strategic speaking opportunities for company leaders, strengthening industry credibility.
- Spearheaded rebranding initiative, aligning visual identity with company values and strategic direction.
- Champion internal culture initiatives to foster a more inclusive workplace environment.
- Manage budget allocation and resource utilization to maximize marketing ROI.
- Improved website visibility through development and implementation of SEO strategies.
- Directed communications during 2025 LA wildfire response, coordinating messaging across emergency services, public officials, and media.
- Innovated strategic media relations campaigns, securing high-profile media appearances for executive leadership. Secured media placements including CEO feature on Malcolm Gladwell’s Revisionist History podcast.
- Orchestrated successful launch of AI functionality through well-coordinated PR efforts, garnering favorable reviews from both consumers and press outlets.
Associate Director, Crisis Communications (Contract)
Kenyon International Emergency Services
12.2023 - Current
- Advise multinational and intergovernmental clients during mass casualty, cyber, and aviation crises.
- Deliver media training and simulations, support real-time messaging during humanitarian and emergency events.
- Coordinate cross-border communication alignment in high-pressure disaster settings.
- Direct comprehensive communication strategies for emergency response initiatives, enhancing stakeholder coordination.
Marketing and Communications Manager / Financial Crime Analyst
AML RightSource
01.2020 - 01.2022
- Developed compliance-aligned public messaging for global financial crime firm.
- Contributed expertise to multiple committees to enhance outreach and branding strategies.
- Championed corporate social responsibility initiatives by planning community outreach events that highlighted company values and promoted brand awareness.
- Trained junior team members on effective communication strategies and techniques for engaging diverse audiences successfully.
- Investigated cyber-enabled financial crime including crypto fraud and trafficking; authored SARs supporting federal investigations.
- Directed internal and external communications during Buffalo mass shooting; aligned with legal and HR teams.
Senior Publicist
BBC
01.2015 - 01.2019
- Senior spokesperson and issues lead for UK’s most trusted media brand.
- Led crisis communication efforts during high-profile incidents, including terror attacks and corporate controversies ensuring consistent and accurate public information dissemination.
- Collaborated with cross-functional teams to ensure cohesive messaging and branding across all communication channels.
- Collaborated with producers and legal advisors on editorial controversies and complex investigations.
- Strengthened client relationships through consistent communication updates regarding project status, successes, challenges, and opportunities for growth.
- Aligning executive and public safety communications during emergencies.
Education
MSc - Criminal Justice
University of Cincinnati
Cincinnati, OH01.2020
MSc - International Marketing
University of Sussex
Brighton, UK01.2011
BA - American Studies and English Literature
University of Sussex
Brighton, UK01.2010
Skills
- Strategic Communications and Messaging
- Public Sector and Multilateral Engagement
- Global Campaign Strategy and Execution
- Knowledge Products and Thought Leadership
- Digital Content, Social Media and Web
- Crisis and Emergency Response Communications
- Speechwriting and Executive Positioning
- Executive Media Training
- Crisis Simulation Design
- Cross-Functional Stakeholder Engagement
Certification
- Disaster, Crisis and Emergency Preparedness Communication – University at Albany, 2023
- Generative AI: Introduction and Applications – IBM, 2024
LANGUAGES
English (Native)
French (Conversational)
Timeline
Associate Director, Crisis Communications (Contract)
Kenyon International Emergency Services
12.2023 - Current
Director of Communications
3AM Innovations
09.2023 - Current
Marketing and Communications Manager / Financial Crime Analyst
AML RightSource
01.2020 - 01.2022
Senior Publicist
BBC
01.2015 - 01.2019
MSc - Criminal Justice
University of Cincinnati
MSc - International Marketing
University of Sussex
BA - American Studies and English Literature
University of Sussex
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