Eleanor Bloom
Wayne,PA
Summary
Results-oriented team manager with a strong ability to make independent decisions and exercise sound judgment. Drives positive outcomes for company success. Collaborative leader and skilled problem solver, adept at effectively communicating complex concepts and ensuring alignment among stakeholders. Demonstrated track record in developing and communicating new products, processes, and programs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Manager, Program Management Office
Cigna
01.2022 - Current
- Lead the Program Management Office for Supplemental Health Solutions, and develop operational standards, policies and procedures for managing and communicating projects within the organization.
- Extensive experience with both waterfall and agile frameworks highlighted most recently by the delivery of self service financial reporting and automated sales reporting.
- Provided strong leadership and change management to enhance team productivity during complex enterprise initiatives.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Senior Program Advisor
Cigna
01.2020 - 01.2022
- Manage multiple strategic projects, while coordinating with various matrix partners to ensure timely execution, manage risks and promote awareness among impacted parties
- Facilitated re-contracting strategy for multiple vendors in a short time frame, working with legal and other external partners to ensure a compliant and efficient re-contracting process that would support business needs
- Cultivated strong relationships with key stakeholders to ensure successful program execution and alignment with organizational goals.
New Business Development Sr. Advisor
Cigna
09.2014 - 01.2020
- Developed a strong understanding of emerging trends and technologies in the industry, enabling informed decision-making on potential investments or strategic partnerships.
- Develop and execute Cigna's Specialty (Life, Disability, AD&D, Accidental Injury, Critical Illness, and Hospital Care) third party benefit administration partner and integration strategy
- Attained leadership approval and funding to broaden strategy to benefit enrollment platforms
- Developed strategic roadmap and collaborated with operational partners to execute strategy including identification of required capabilities and technology gaps; education and training of sales and operational functions on our roadmap to ensure enterprise alignment
Director of Market Intelligence
Blue Cross and Blue Shield of NC (BCBSNC)
01.2014 - 01.2020
- Managed market intelligence team in support of revenue generation and sales retention, including oversight of data analysis, corporate library and research analysts
- Led the company’s first win-loss program for National Sales accounts, representing a core strategy for winning and retaining a major source of revenue
- Implemented new research methods and technology, resulting in budget savings of 20% annually, increased departmental capacity and added capabilities to attain more real time data on key constituents
- Increased department capacity while reducing overhead cost by 35% through restructuring and training.
Senior Strategic Advisor
Blue Cross and Blue Shield of NC (BCBSNC)
01.2011 - 01.2014
- Develop long and short term strategies based on market developments; responsible for developing and implementing strategies for consumer retail footprint, defined contribution and private exchanges, as well as leading company participation in national multi-plan initiatives
- Coordinate core teams in Marketing, Finance, Legal, IT, and Compliance to articulate market offers; develop business case, product design and business requirements
- Interact directly with clients and sales channel in support of new product development, including providing training, addressing client product questions and developing product overviews and marketing collateral.
Senior Product Developer
Blue Cross and Blue Shield of NC (BCBSNC)
01.2006 - 01.2011
- Created detailed product/ program designs, business and functional requirements and business cases for employer, consumer and ancillary market products
- Conducted detailed analysis of the market opportunity, including sales forecast, medical expense savings, and return on investment for all opportunities
- Leveraged knowledge of insurance regulations, both federal and state, claims and CRM systems capabilities, and national and state market needs to functionally design compliant & attractive products
- Constructed ancillary product designs to introduce new revenue streams, including crafting cross-sell offers to leverage the existing customer base, providing training on the new products, and acting as internal champion for the product extensions.
Sr. Market Research Analyst
Blue Cross and Blue Shield of NC (BCBSNC)
01.2004 - 01.2006
- Led all research initiatives in support of new sales generation and member retention for multiple product segments
- Extensive use of profitability analysis, conjoint analysis, market segmentation and customer satisfaction.
Education
B.A. - Mass Communication and Public Relations
University of Minnesota at Twin Cities
Skills
- Extensive knowledge of market research, product development and management principles as well as of the healthcare and financial protection industries
- Ability to direct complex initiatives from concept to fully operational status
- Experience with Agile and traditional waterfall project methodology
- Analytically minded, highly motivated, and detail-oriented problem solver
- Excellent communication skills and ability to convey complex concepts across all levels
- Strategic Planning
- Cross-Functional Collaboration
- Cross-functional Team Coordination
- Partnership Development
- Market Analysis
- Excellent Communication
- Multitasking
- Business Analysis and Reporting
- Performance reviewing
Professional Development
- Certificate of Achievement, Business Process Management, Villanova University, 2017
- Certificate of Completion, Agile Implementation Methodology, Blue University, 2010
- Certificate of Completion, Precision Question and Answer, Blue University 2010
- Certified in Precision Question and Answer, Blue University, 2010
- Professional of Health Management (PHM), Academy of Healthcare Management, 2007
- Certificate of Achievement in Project Management, Blue University, 2004
- Certificate of Achievement in Quantitative Data Analysis, AC Nielsen Burke Institute, 2003.
Volunteer Experience
- Girls Scouts of NE Pennsylvania, Troop Leader, 01/01/2017, 12/31/2020
- The Clinic – Healthcare for the Uninsured, Policy Writer, 01/01/2017
- Girl Scouts of North Carolina, Troop Leader, 01/01/2010, 12/31/2013
- Blue Cross Blue Shield Foundation, Fellow, 01/01/2001, 12/31/2002
Certification
Business Process Analysis, Villanova University, 2017
Agile Implementation Methodology, Blue University, 2010
Timeline
Senior Manager, Program Management Office
Cigna
01.2022 - Current
Senior Program Advisor
Cigna
01.2020 - 01.2022
New Business Development Sr. Advisor
Cigna
09.2014 - 01.2020
Director of Market Intelligence
Blue Cross and Blue Shield of NC (BCBSNC)
01.2014 - 01.2020
Senior Strategic Advisor
Blue Cross and Blue Shield of NC (BCBSNC)
01.2011 - 01.2014
Senior Product Developer
Blue Cross and Blue Shield of NC (BCBSNC)
01.2006 - 01.2011
Sr. Market Research Analyst
Blue Cross and Blue Shield of NC (BCBSNC)
01.2004 - 01.2006
B.A. - Mass Communication and Public Relations
University of Minnesota at Twin Cities
Similar Profiles
Diahanna BridgesDiahanna Bridges
Customer Service Representative at CignaCustomer Service Representative at Cigna
Rudee FriarRudee Friar
Customer Service Representative at CignaCustomer Service Representative at Cigna
Lavakumar ReddyLavakumar Reddy
SENIOR SERVICENOW SME at CignaSENIOR SERVICENOW SME at Cigna
Chasity CasonChasity Cason
Customer Service and Operations Analyst at CignaCustomer Service and Operations Analyst at Cigna
Alexandra ButlerAlexandra Butler
RBT at ABA Centers of PennsylvaniaRBT at ABA Centers of Pennsylvania