Eleanor C. Hall
Lebanon,Ohio
Summary
Driven Shift Lead Manager with 5 years of experience executing daily operations. Successfully maintains appropriate standards and adheres to safety guidelines. Enthusiastic and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow, and excel. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Nuvasive Manufacturing
, OH
02.2023 - Current
- Conducted routine inspections on manufacturing equipment and tools.
- Performed preventive maintenance on machinery to ensure optimal performance.
- Troubleshot mechanical issues and implemented effective solutions promptly.
- Collaborated with team members to maintain a clean and organized workspace.
- Assisted in the installation of new equipment according to specifications.
- Documented maintenance activities and repairs in the tracking system.
- Supported safety protocols by adhering to established procedures and guidelines.
- Responded quickly to maintenance requests from production staff as needed.
- Operated hand and power tools to complete repairs.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Maintained accurate records of all maintenance activities performed.
- Installed new systems, replacement parts, and components to maintain proper operation.
- Replaced defective parts such as bearings, seals, gears, valves.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Trained junior technicians on best practices for machine operation and repair.
Account Manager/Sales Manager
THH Cleaning
Fairfield, Ohio
08.2019 - Current
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals
- Created sales contacts with on- and off-premise accounts
- Maintained high standards of customer service by answering pricing, availability
- Anticipated clients' needs by staying in touch on regular basis
- Created proposals for new and repeat customer business transactions
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
Customer Service Representative
Verizon Wireless
Hamilton, Ohio
11.2016 - 08.2019
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Answered customer telephone calls promptly to avoid on-hold wait times
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Cultivated customer loyalty, promoted repeat customers, and improved sales
- Offered advice and assistance to customers, paying attention to special needs or wants
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Recommended products to customers, thoroughly explaining details
Education
Culinary Arts Degree - Nutrition Sciences
Kaplan University
Davenport, IA06.2008
High School Diploma - Culinary Arts
Warren County Career Center
Lebanon, OH05.2008
High School Diploma -
Waynesville High School
Waynesville, OHSkills
- Bid Request Management
- Decision Making
- Sales Projections
- Relationship Building
- Detail-Oriented
- Customer Complaint Resolution
- Customer Service
- Client Base Retention
- New hire onboarding
- Competitor Analysis
- Appointment Scheduling
- Lead Generation
- Strong computer-based skills
- Excel
- Word
- Troubleshooting techniques
- Technical documentation
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Training and mentoring
- OSHA
Certification
- Fanuc Programming certification
- Hazwopper 8hr training certification
References
References available upon request.
Timeline
Maintenance Technician
Nuvasive Manufacturing
02.2023 - Current
Account Manager/Sales Manager
THH Cleaning
08.2019 - Current
Customer Service Representative
Verizon Wireless
11.2016 - 08.2019
Culinary Arts Degree - Nutrition Sciences
Kaplan University
High School Diploma - Culinary Arts
Warren County Career Center
High School Diploma -
Waynesville High School
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