Ricky Ibarra
Tucson,AZ
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
20
20
years of professional experience
Work History
IT Field Service Technician
Self Employed Services
04.2004 - Current
- Enhanced customer satisfaction by providing timely and efficient IT support for various hardware and software issues.
- Streamlined system upgrades by accurately diagnosing problems and implementing effective solutions.
- Reduced downtime with proactive maintenance of computer systems, servers, and network equipment.
- Improved overall network performance by troubleshooting connectivity issues and optimizing configurations.
- Ensured data security through regular backups, antivirus updates, and implementation of industry best practices.
- Developed strong relationships with clients by consistently delivering high-quality service and maintaining open lines of communication.
- Provided remote support for field technicians, guiding them through complex troubleshooting processes over the phone or via online chat platforms.
- Kept critical systems functional during peak business hours by performing scheduled maintenance tasks outside regular working hours.
IT Sub-Contractor
Guardian IT Solutions
10.2017 - 10.2020
- Enhanced project efficiency by managing and coordinating subcontractor activities on job sites.
- Improved communication between general contractors and subcontractors, ensuring timely completion of projects.
- Travel all across the United States managing wireless upgrades for Homeland Security and the US Air Force.
Education
Associate of Applied Science - Network Computer Systems
ITT Technical Institute
Tucson, AZ05.2007
Skills
- Incident Management
- Project Manager
- Team Management
- Customer Engagement
- Sales Pipeline Management
- CRM proficiency
- Strategic Planning
- Customer Billing
- Contract Management
- Bid Request Management
- New Business Development
- Sales Targeting
- Account Management
Websites
Timeline
IT Sub-Contractor
Guardian IT Solutions
10.2017 - 10.2020
IT Field Service Technician
Self Employed Services
04.2004 - Current
Associate of Applied Science - Network Computer Systems
ITT Technical Institute
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