Joshua Triplett

Consistently met or exceeded performance metrics for response times, problem resolution, and customer satisfaction ratings.

• Provided remote support for field technicians, guiding them through complex troubleshooting processes over the phone or via online chat platforms.
• Established a reputation for excellent problem-solving skills by resolving challenging technical issues promptly and effectively.
• Diagnosed and troubleshot hardware, software and network issues.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Configured hardware, devices, and software to set up work stations for employees.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
• Used ticketing systems to manage and process support actions and requests
• Managed approx. 20-25 calls per day and responded to technical support needs.

• Built lasting relationships with youth and parents or guardians.
• Developed and delivered engaging sermons that connected with younger audience, enhancing their understanding of faith.
• Boosted youth engagement, introducing variety of extracurricular activities that catered to different interests.
• Provided pastoral care and counseling to youth dealing with personal challenges, offering guidance and support.
• Managed budgets responsibly while prioritizing spending on essential materials needed for effective programming in line with church goals.
• Planned weekly groups as well as special events and overnight retreats.

• Maintained a clean, organized workspace conducive to efficient operations while demonstrating professionalism at all times.
• Increased sales revenue by identifying opportunities for upselling additional products or services during customer interactions.
• Conducted regular meetings with staff members to communicate objectives, share best practices, and solicit feedback for continuous improvement efforts within the department.
• Developed a strong working knowledge of the full range of products carried by the company, enabling the provision of accurate information and recommendations to customers.
• Oversaw the hiring, onboarding, and ongoing performance management of parts department staff members, cultivating a high-performing team capable of meeting organizational goals.
• Enhanced customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
• Provided exceptional customer service by resolving complaints promptly and professionally, maintaining a high level of overall satisfaction among clients.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.