Zachary Bingham
Litchfield Park,AZ
Summary
Dynamic IT Field Service Technician with a proven track record at Willmeng Construction, excelling in hardware installation and network configuration. Recognized for enhancing customer satisfaction through effective problem-solving and relationship building. Adept at implementing security protocols and optimizing workflows, contributing to improved operational efficiency and project success.
Overview
7
7
years of professional experience
Work History
IT Field Service Technician
Willmeng Construction
Phoenix, AZ
04.2022 - Current
- Diagnosed and resolved hardware and software issues on-site for construction technology systems.
- Installed, configured, and maintained IT equipment and networking infrastructure at job sites.
- Provided technical support to end-users, ensuring minimal downtime during critical project phases.
- Collaborated with project managers to assess technology needs for upcoming construction projects.
- Documented service requests and resolutions in ticketing system to maintain accurate records of IT support activities.
- Complied with all company safety policies when installing or repairing electrical components.
- Assisted in development of system security protocols.
- Offered assistance in implementing and developing training programs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Enhanced customer satisfaction by providing timely and efficient IT support for various hardware and software issues.
- Improved overall network performance by troubleshooting connectivity issues and optimizing configurations.
- Established a reputation for excellent problem-solving skills by resolving challenging technical issues promptly and effectively.
- Assisted in the planning and execution of office relocations, ensuring minimal disruption to IT services during transitions.
- Contributed towards achieving company-wide goals such as increased efficiency and improved customer experience.
- Developed scripts to optimize workflows within the IT department as well as importing them to our GIT repository
Online Fulfillment Assistant
Target
Peoria, AZ
09.2019 - 01.2022
- Assisted in processing online orders, ensuring timely fulfillment and customer satisfaction.
- Coordinated inventory management, maintaining accurate stock levels for efficient order processing.
- Operated fulfillment software to track orders and manage shipping logistics effectively.
- Collaborated with team members to optimize workflows and enhance operational efficiency.
- Supported training of new staff on fulfillment processes and best practices for accuracy.
- Developed strategies for reducing order processing times through improved workflow organization.
Education
Bachelor of Science - Cyber Security
Colorado State University
Fort Collins, COSkills
- Windows administration
- Remote support
- Data backup and recovery
- IT asset management
- Security protocols
- Help desk support
- Network configuration
- Hardware installation
- Active directory
- VPN setup and management
- System administration
- Team collaboration
- Adaptability and flexibility
- Relationship building
- Friendly and patient
- Continuous improvement
Timeline
IT Field Service Technician
Willmeng Construction
04.2022 - Current
Online Fulfillment Assistant
Target
09.2019 - 01.2022
Bachelor of Science - Cyber Security
Colorado State University