Shantay Malone
Sierra Vista,AZ
Summary
Dynamic IT Field Service Technician with a proven track record at Berean Academy, recognized for exceptional problem-solving and customer service skills. Expert in Windows administration and data backup, I implemented preventative maintenance schedules that significantly reduced equipment failures, enhancing overall network performance and user satisfaction. I recently learned and successfully ran wiring at Berean Academy to set up multiple cameras it was lots of work but very rewarding.
Overview
3
3
years of professional experience
Work History
IT Field Service Technician
Berean Academy
08.2024 - Current
- Implemented preventative maintenance schedules that resulted in reduced instances of costly equipment failures or replacements due to wear-and-tear damage over time.
- Provided remote support for field technicians, guiding them through complex troubleshooting processes over the phone or via online chat platforms.
- Established a reputation for excellent problem-solving skills by resolving challenging technical issues promptly and effectively.
- Ensured data security through regular backups, antivirus updates, and implementation of industry best practices.
- Improved overall network performance by troubleshooting connectivity issues and optimizing configurations.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Teacher
Berean Academy
12.2023 - 05.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Promoted digital literacy by integrating technology into curriculum.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Cashier/Stocker
Dollar General
11.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions in person and on the phone about store policies and addressed customer concerns.
Education
Cyber And Data Security Technology
University of Arizona Global Campus
Chandler, AZSkills
- Windows administration
- Remote support
- Data backup and recovery
- IT asset management
- Customer service
- Problem-solving
- Multitasking Abilities
- Friendly and patient
Timeline
IT Field Service Technician
Berean Academy
08.2024 - Current
Teacher
Berean Academy
12.2023 - 05.2024
Cashier/Stocker
Dollar General
11.2021 - 07.2022
Cyber And Data Security Technology
University of Arizona Global Campus
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