Nader Omar

• Resolve 5 user support requests per shift through timely troubleshooting and clear ticket updates.
• Install and configure desktops, peripherals, and operating systems for end users across onsite support visits.
• Troubleshoot hardware, software, and connectivity issues to restore normal workstation performance quickly.
• Provide remote support for password resets, access issues, and basic application problems through the help desk workflow.
• Document service actions and resolution steps clearly in the ticketing system for future reference.
• Maintain accurate records of parts used, device status, and completed field visits for team visibility.

• Completed [number] repair tickets monthly by diagnosing common faults and restoring equipment to working order.
• Logged [number] service checks weekly across slot machines and related equipment to support safe, reliable operation.
• Maintained and troubleshot gaming equipment to minimize downtime and keep operations running smoothly.
• Set up and tested machines and circuitry, checking performance and reliability before returning them to service.
• Documented service reports and installation details to support accurate maintenance records and follow-up work.

• Handled 25 service tickets weekly by prioritizing field requests, documenting issues, and coordinating timely fixes.
• Performed onsite installation, repair, maintenance, and testing for end-user devices across field visits.
• Diagnosed hardware and software faults, installed new devices, and implemented practical fixes to restore service quickly.
• Maintained devices proactively during off-hours, kept critical systems functional, and strengthened client relationships to streamline repairs.

• Exceeded 11 sold units per month by staying focused on customer needs and closing deals consistently.
• Explained financing options and agreement details clearly to help customers make informed purchase decisions.
• Earned employee of the month recognition multiple times for strong performance and reliable customer interactions.
• Delivered customer service with a professional, responsive approach throughout the purchase process.

Certifications : https://coursera.org/share/2e950bbe41067db743d84a7efab4a562 https://coursera.org/share/6850e6431cb1dd225c906981d673ca