Eleanor Cuttino
Columbia,SC
Summary
Results-driven Retail Leader with extensive experience in team supervision, customer service, and inventory management. Proven track record in enhancing store operations and staff support while maintaining high standards. Expertise in training teams, resolving customer issues, and managing cash handling. Dedicated to efficient service delivery and organized store performance.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Assistant Manager
Pet Supplies Plus
Columbia, South Carolina
05.2025 - Current
- Supervised Pet Supplies Plus store operations and daily closing routines.
- Trained team members in pet care products and customer service standards.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer concerns with product knowledge and store policies.
- Managed associate schedules, breaks, and floor coverage.
- Monitored inventory levels and replenished pet food and supplies.
- Supported cash handling, register accuracy, and POS transactions.
- Coordinated merchandising plans and seasonal product displays.
- Maintained safety, cleanliness, and animal care standards throughout the store.
Supervisor
Pet Supplies Plus
Columbia, South Carolina
10.2024 - 05.2025
- Led pet care associates in sales floor, grooming, and cashier coverage to ensure optimal service delivery.
- Trained team on Pet Supplies Plus store policies and animal handling procedures.
- Directed subordinates on job duties and responsibilities to promote team accountability and performance.
- Scheduled daily tasks for stocking, merchandising, and front-end support.
- Resolved customer questions about food, supplies, and pet service options.
- Monitored inventory levels and coordinated replenishment with store team.
- Inspected pet areas for cleanliness, safety, and proper product placement.
- Communicated with management on staffing needs and store priorities.
- Managed cash register operations and ensured accurate end-of-shift paperwork for financial integrity.
Team Member
Pet Supplies Plus
Columbia, South Carolina
03.2023 - 10.2024
- Assisted customers with pet supplies and product recommendations at Pet Supplies Plus.
- Answered questions about pet care, nutrition, and store promotions.
- Trained new team members on customer service and store procedures to ensure consistent service delivery.
- Operated cash register and processed sales transactions.
- Refilled merchandise and organized sales floor displays to enhance the customer shopping experience.
- Stocked shelves with pet food, treats, toys, and accessories.
- Supported inventory counts and shipment receiving for Pet Supplies Plus.
- Cleaned aisles, cages, and checkout areas to maintain store standards.
- Demonstrated strong work ethic by actively engaging in all tasks assigned during shifts. to learn required tasks quickly to maximize performance.
Hostess/Server
Sato Japanese Steakhouse
Columbia, South Carolina
02.2021 - 03.2023
- Greeted guests and managed seating for hibachi dining room.
- Took food and drink orders accurately and entered POS tickets.
- Delivered beverages and entrees to dining tables and sushi bar.
- Explained menu items and Japanese steakhouse specials to guests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved guest concerns with calm, professional service.
- Coordinated table flow with servers and kitchen staff during busy shifts.
- Answered phone calls and handled reservations for Sato Japanese Steakhouse.
- Conducted training sessions for new employees on restaurant procedures.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Some College (No Degree) - Business Administration
Midlands Technical College
West Columbia, SC10-2026
Skills
- Retail operations
- Inventory management
- Visual merchandising
- Cash handling
- Schedule coordination
- Customer service
- Employee training
- Team leadership
- Team motivation
- Conflict resolution
- Promotional campaign management
- Sales analytics
Certification
- Sports Medicine Certification
Timeline
Assistant Manager
Pet Supplies Plus
05.2025 - Current
Supervisor
Pet Supplies Plus
10.2024 - 05.2025
Team Member
Pet Supplies Plus
03.2023 - 10.2024
Hostess/Server
Sato Japanese Steakhouse
02.2021 - 03.2023
Some College (No Degree) - Business Administration
Midlands Technical College