Eleanor G. Baker
Houston
Summary
Results-driven operational professional with 17 years’ experience in hospice and home health space and strong history of optimizing business processes and leading diverse teams. Adept at implementing strategic improvements and fostering culture of continuous development. Known for reliability, adaptability, and keen focus on delivering tangible results through effective collaboration and leadership.
Overview
17
17
years of professional experience
Work History
Chief Operating Officer
Empyrean Hospice
11.2023 - 12.2024
- Opened 12 branches in 2 states and grew census to 330 and annual revenue run rate of $21 million in 17 months, as a pure start up and new name in the hospice space
- Decreased PPD spend by 16% by implementing reporting and accountability processes
- Helped model and build companywide reporting and processes on live discharges, LOS, BD productivity, EMR usage, field staff productivity, facility volume, BD performance, and unbilled
- Established policies and procedures that enhanced compliance with state regulations and accreditation requirements.
SVP of Office Operations and Analytics
Empyrean Hospice
08.2023 - 11.2023
- Opened 12 branches in 2 states in a 17-month period
- Grew census to 330 in 17 months and annual revenue run rate of $21 million as a pure start up and new name in the hospice space
VP of Field Operations and Strategic Initiatives
BrightSpring Health Services
12.2021 - 08.2023
- Led acquisition integration activities related to EMR and Office Operations processes-migrated 52 Home Health branches and 3906 in census to EMR platform and BrightSpring office operational processes/policies
- Partnered with leadership to develop Office Operations processes and policies
- Developed infrastructure for reporting and analytics to support KPIs and key business activities
Division VP of Office Operations, Hospice Division
Gentiva, formerly Kindred Healthcare and Curo Health Services
01.2020 - 12.2021
- Managed key metrics and EMR/Office Operations support for ~10,000 employees in 381 branches and 32 states servicing ~23,000 hospice patients
- Led acquisition integration activities related to EMR and Office Operations processes-migrated 9 companies, 364 branches, and 28,195 in census to EMR platform and Gentiva office operational processes/policies
- Decreased company unbilled by 10% and ~$11.3mm in a period of four months following last integration (March 2020 to July 2020)
- Developed and implemented a set of key operational metrics in 2012 and automated the report in 2015. Achieved success in increasing aggregate metric score by 5.3% from Q4 2019 to Q4 2020 following last integration.
National Director of Office Operations
Gentiva, Formerly Kindred Healthcare and Curo Health Services
08.2011 - 01.2020
Senior Implementation Consultant
Homecare Homebase
10.2010 - 08.2011
- Led 4 successful agency implementations for agencies that offered pediatric, hospice, home health, and private duty services to customers across Vermont, Texas, Utah, and Pennsylvania
- Managed training and go live process for 7 branches and 15 HCHB staff members at a time
Implementation Consultant
Homecare Homebase
02.2008 - 10.2010
- Helped lead 12 successful agency implementations
Education
B.B.A. - Business Management
Abilene Christian University
Abilene, TX12.2007
Skills
- Systems implementation
- Process optimization
- Mergers and acquisitions integration
- Data-driven decision making
- Operational oversight
- Operations management
- Cross-functional teamwork
- Strategic planning
- Regulatory ompliance management
Timeline
Chief Operating Officer
Empyrean Hospice
11.2023 - 12.2024
SVP of Office Operations and Analytics
Empyrean Hospice
08.2023 - 11.2023
VP of Field Operations and Strategic Initiatives
BrightSpring Health Services
12.2021 - 08.2023
Division VP of Office Operations, Hospice Division
Gentiva, formerly Kindred Healthcare and Curo Health Services
01.2020 - 12.2021
National Director of Office Operations
Gentiva, Formerly Kindred Healthcare and Curo Health Services
08.2011 - 01.2020
Senior Implementation Consultant
Homecare Homebase
10.2010 - 08.2011
Implementation Consultant
Homecare Homebase
02.2008 - 10.2010
B.B.A. - Business Management
Abilene Christian University
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