Eleanor L. Burgess
Patient Representative
San Diego,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Authorization Specialist position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Authorization Specialist
Absolute Home Health and Hospice
10.2023 - 12.2025
- Coordinated patient insurance authorizations to ensure timely access to home health services.
- Reviewed clinical documentation for accuracy and compliance with payer requirements.
- Collaborated with healthcare providers to gather necessary information for authorization requests.
- Implemented process improvements that enhanced efficiency in authorization workflows.
Order Liaison/MD Verification
Absolute Home Health
10.2023 - 12.2025
- Input and print computerized medical records forms; destroy old health records as required
- Maintain and control release of information within State, Federal and HIPAA regulations
- Comply with Federal, state and Community requirements for health and medical records systems
- Strong written and verbal communication skills with administrative and organizational experience
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Certified Nurse Assistant
Family Health Centers
11.2020 - 10.2023
- Provided compassionate patient care, supporting daily living activities and promoting comfort.
- Monitored vital signs, reporting changes in patient conditions to enhance care quality.
- Promoted a safe and comfortable environment for patients by adhering to infection control protocols and maintaining cleanliness standards.
- Continuously updated knowledge of best practices in CNA procedures through ongoing education courses, ensuring exceptional levels of care.
- Assisted nursing staff with daily tasks, increasing efficiency and maintaining high-quality care.
Caregiver
In-Home Supportive Service
04.2013 - 01.2022
- Provided daily assistance with personal care, including bathing, dressing, and grooming.
- Assisted clients with mobility and transportation to appointments and activities.
- Monitored clients' health conditions, reporting changes to appropriate medical personnel promptly.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
NHA: MCBC Certified -
MedCerts
Livonia, MI01.2022
No Degree - Medical Coding And Billing
San Diego State University
San Diego, CA05.2021
Certified Nurse Assistant and Health Unit Coordinator Certificate - undefined
San Diego College of Continuing Education
San Diego, CA05.2020
Associate of Arts - Business Administration and Math
Columbia College
Columbia, MO06.2016
Practical Nurse Diploma - undefined
Rockford School of Practical Nursing
Rockford, IL06.1979
Skills
- Understanding of coverage determination
- Gather, review, and verify crucial patient information and documentation
- Prior authorization processing
- Documentation and paperwork
- Knowledgeable in Kinnser and Focura software
- Verbal communication
- Telephone etiquette
Timeline
Authorization Specialist
Absolute Home Health and Hospice
10.2023 - 12.2025
Order Liaison/MD Verification
Absolute Home Health
10.2023 - 12.2025
Certified Nurse Assistant
Family Health Centers
11.2020 - 10.2023
Caregiver
In-Home Supportive Service
04.2013 - 01.2022
Certified Nurse Assistant and Health Unit Coordinator Certificate - undefined
San Diego College of Continuing Education
Associate of Arts - Business Administration and Math
Columbia College
Practical Nurse Diploma - undefined
Rockford School of Practical Nursing
NHA: MCBC Certified -
MedCerts
No Degree - Medical Coding And Billing
San Diego State University
Employee of Month
Family Health Centers of San Diego
Showed excellent patient relationship
Did more than the expected