Eleanor Pierce RN

JUNIOR PROJECT MANAGER

• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
• Developed and maintained project plans, timelines, and budgets.
• Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
• Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
• Drafted reports summarizing progress made on projects for review by executive leadership team.
• Conducted periodic inspections of job sites for quality and progress.
• Identified risks associated with each project and developed strategies for mitigating those risks.
• Advised other departments on best practices related to managing large-scale projects.
• Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
• Created team objectives and roles with specific goals outlined for each individual.
• Identified project needs by reviewing project objectives and schedules.
• Coordinated resources across multiple departments and teams as needed for successful completion of projects.

LEAD ANALYST

• Delivered expertise as a builder and support analyst across various athenaOne modules covering Clinicals, RCM, Scheduling, and Communicator.
• Contributed to development and management of scheduling tools.
• Assisted in developing and managing Allowables.
• Directed management of activities related to the successful deployment of AthenaOne.
• Analyzed workflows and developed workflow guides upon request
• Handled go-live team, remote support, and troubleshooting for front desk staff, clinical staff, and providers.
• Offered Practice Management and EMR support during go-live weeks
• Directed management of ticket assignments and issue resolution.
• Supported application deployment and optimized system for Behavioral Health workflows.
• Maintained continuous service relationships between IT and direct application customers by providing troubleshooting.
• Administered troubleshooting tasks on HL7 system errors for seamless data migration of patient charts.
• Managed user role settings effectively.
• Identified and implemented performance improvement opportunities
• Identified areas of improvement in existing systems and proposed changes accordingly.

• Managed implementation support to end users, physicians, and departments in designated region.
• Managed AthenaOne implementation activities including but not limited to implementation, workflow analysis, one-to-one provider and clinical staff training and support
• Analyzed workflows and developed workflow guides upon request.
• Managed and provided hands-on support and troubleshooting to staff during go-live periods.
• Assisted clients with Athena customization, confirming grasp of underlying architecture during the setup.
• Implemented AthenaOne with a focus on meaningful use per individual clinical/state guidelines.
• Guided users on best practices for system use.
• Identified and implemented performance improvement opportunities
• Developed and maintained positive working relationships with end-users to ensure optimal utilization of Athena
• Coordinated pre-go-live site evaluations for providers, super users, clinical and non-clinical staff.
• Partnered with office management and project team to create training environments for clinical and non-clinical staff.
• Maintained and troubleshoot HL7 system errors patient’s chart data for Data migration
• Identified, documented, and addressed unique or recurring customer problems during go-live events

• Delivered weekly implementation and go-live support for end users, physicians, and departments within the specified region.
• Coordinated the training of both current and incoming staff to ensure compliance with organizational procedures.
• Managed Practice and Revenue Cycle Management application during go-live activities including but not limited to implementation, optimization, workflow analysis, one-to-one provider and clinical staff training and support
• Delivered elbow to elbow support and troubleshooting during go-live weeks to front desk staff, clinical staff and providers, with individual teaching and training, while assisting in troubleshooting go-live issues
• Guided clients through the CPM and Revenue Cycle configuration process, ensuring that the client understands the system architecture as they build their personalization tools
• Identified go-live issues and reported to helpdesk to ensure efficiency in resolutions
• Translated non-technical customer needs into specific solution sets for businesses, providing custom-tailored proposals for each client.
• Conducted research to identify potential solutions to client issues.
• Identified opportunities for process improvement within existing systems and procedures.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Identified needs of customers promptly and efficiently.

• Managed athenaClinicals and Collector implementation activities including but not limited to project management, implementation, build, optimization, workflow analysis, one-to-one provider and clinical staff training and support
• Provided go-live support with end users, physicians, and departments in an ambulatory setting
• Delivered elbow to elbow support with individual teaching and training to clinical users and physicians with assigned departments
• Delivered live elbow to elbow support and troubleshooting during go-live weeks to front desk staff, clinical staff and providers, with individual teaching and training
• Guided clients through the Athena system configuration process, ensuring that the client understand the system architecture as they build their personalization tools
• Identified and implement performance improvement opportunities
• Also, provided training and assistance to clinical users and physicians with clinical documentation, while implementing athenaClinicals, and focusing on meaningful use per individual clinical/state guidelines
• Identified go-live issues and reported to helpdesk to ensure efficiency in resolutions

• Daily management, triage, and troubleshooting of Heat tickets for all ambulatory related issues encountered with office and ER visits, supporting clinical staff
• Assistance with build requests for fixes, custom build, and improvement in workflow functionality, once approved, if applicable
• Documents each support issue within incident management system to ensure issues/requests are resolved and tickets closed
• Exercises appropriate critical thinking/problem solving skills to identify and understand a problem, analyze and communicate impact, and bring to timely resolution
• Supports systems development, validation and integration work (for incoming/ outgoing data) for quality and integrity
• Ability to analyze and resolve complex application systems problems and provide resolutions/recommendations
• Maintains knowledge and technical skills associated with the usage of the incident management system
• Worked closely with directors, management, providers and care management staff, to design, customize and optimize Epic content and workflow configuration
• Guided clients through the Epic system configuration process, ensuring that the client understands the system architecture as they build their personalization tools
• Developed and maintained positive working relationships with end-users to ensure optimal utilization of Epic

• Managed activities related to training and organizing teams for the mass distribution of COVID-19 vaccines
• Coordinated and trained in conjunction with the Vaccination Site Teams to utilize the existing eClinical EMR (eClinicalWorks) to register residents to who have received the COVID vaccine
• Collaborated across various internal divisions and clinical areas in Public Health, providing temporary support for county-wide EMR projects.
• Utilized EMR applications, created, edited and distributed training content via PDF, MS Visio, and MS Publisher
• Communicate effectively to large groups of internal and external clients
• Supported the execution and coordination of project activities.
• Implement quality and assurance measures set forth by county guidelines for vaccine consent forms and administering COVID vaccines
• Compiled daily reports to maintain comprehensive records.
• Gathered vaccine administration data for continuous quality assurance.
• Devised quality assurance protocols for vaccination consents.
• Contributed to implementation and consistent maintenance of company's clinical information system.
• Collected, recorded and analyzed data related to administration of vaccination in Tarrant county.

• Provided weekly implementation and go-live support with end user, physicians, and departments in specified region
• Managed athenaClinicals and collector implementation activities including but not limited to project management, implementation, build, optimization, workflow analysis, one-to-one provider and clinical staff training and support
• Delivered live elbow to elbow support and troubleshooting during go-live weeks to front desk staff, clinical staff and providers, with individual teaching and training
• Guided clients through the Athena system configuration process, ensuring that the client understand the system architecture as they build their personalization tools
• Involved in build and maintenace of translation table of translation table
• Identified and implement performance improvement opportunities
• Also, provided training and assistance to clinical users and physicians with clinical documentation, while implementing athenaClinicals, and focusing on meaningful use per individual clinical/state guidelines

• Daily management, triage, and troubleshooting of ServiceNow tickets for all ambulatory related issues encountered with office and ER visits, supporting clinical staff
• Supported printer mapping triage and resolved troubleshooting tasks.
• Handled build requests for fixes and custom builds.
• Executed approved requests to improve system performances
• Expert builder and support analyst of the Epic Ambulatory application
• Acted as the Surescripts analyst Lead for testing, build, implementation, and maintenance for electronic e-prescribing, EPCS (electronic prescribing of controlled substances) setup, and enrollment approval for all providers
• Worked closely with directors, management, providers and care management staff, to design, customize and optimize Epic content and workflow configuration
• On-site analyzes of clinical workflows, printer mapping, and office set-up prior to practice acquisition and go-live
• Provided at the elbow support, and troubleshooting, during go-live week, to clinical staff and providers, with individual teaching and training
• Tested system uses prior to implementation
• Provided Senior level assistance for Epic go-live and optimization to providers and clinical users
• Guided clients through the Epic system configuration process, ensuring that the client understands the system architecture as they build their personalization tools
• Demonstrated, provided guidance, and trained end-users on system configuration and best practices
• Identified and implement performance improvement opportunities
• Developed and maintained positive working relationships with end-users to ensure optimal utilization of Epic
• Provided Senior-level expertise to identify gaps in existing clinical processes as they relate to Epic Ambulatory application
• Tested and configured templates for physicians and clinical staff

• Aided project manager in planning, organizing, and executing projects.
• Ensured projects adhered to scope, budget, and timeline parameters.
• Liaised with project manager to independently manage smaller projects or contribute to tasks and activities on larger projects.
• Produced thorough, accurate and timely reports of project activities.
• Adhered strictly to organizational policies while managing multiple concurrent initiatives.
• Procured and organized project documents, reports and files.
• Tracked project deliverables, keeping assignments on task and on budget.
• Identified project needs by reviewing project objectives and schedules.
• Conferred with project personnel to identify and resolve problems.
• Participated in professional development opportunities to stay current with industry trends and technologies.
• Maintained close connection with project personnel to quickly identify and resolve problems.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Provided support and guidance to colleagues to maintain a collaborative work environment.

ATHENA

• Acted as an expert builder and support analyst of the athenaHealth application.
• Created and maintained Interface Mappings for provider.
• Establised and updated Interface Mappings across various specialities.
• Developed clinical paper forms utilizing HTML coding, created practice roles and mapped associated users, updated user access and modified accessible providers and departments
• Managed Clinicals admin table, mapped order types and procedure templates and built exam templates, procedure templates, TAOs and office order types
• Configured HL7 Athena EMR interface mappings, monitored interface errors
• Conducted training sessions for end users on application usage and workflow processes.
• Fostered continuous service relationships between IT and application customers.
• Managed Clinicals admin table, mapped order types, and procedure templates; built exam templates, procedure templates, TAOs and office order types
• Configured HL7 Athena EMR interface mappings, monitored interface errors
• Optimized practice data collection and reporting to ensure meaningful use measures were met
• Assisted with chart abstraction from AthenaHealth to Epic.

EPIC

• Acted as the Surescripts analyst Lead for testing, build, implementation, and maintenance for electronic e-prescribing, EPCS (electronic prescribing of controlled substances) setup, and enrollment approval for 2000+ providers and residents
• Provided senior level assistance for Epic go-live and optimization to providers and clinical users
• Expert builder and support analyst of the Epic Ambulatory application
• Worked closely with directors, management, providers and care management staff, to design, customize and optimize Epic content and workflow configuration
• Guided clients through the Epic system configuration process, ensuring that the client understands the system architecture as they build their personalization tools
• Conducted and oversaw training sessions to educate end-users on optimal system use.
• Identified and implement performance improvement opportunities
• Develop and maintain positive working relationships with end-users to ensure optimal utilization of Epic
• Provide senior-level expertise to identify gaps in existing clinical processes as they relate to Epic Ambulatory application
• Communicate and assist training with tailoring training curricula for specific workflow improvements
• Assisted with Technical Dress Rehearsal in preparation for go-live
• Tested system uses prior to implementation
• Lead analyst for Physician Signature project - capturing provider signatures in Epic
• Executed multiple projects at once and producing deliverables within defined timelines
• Assisted with legacy system conversion from AthenaHealth to Epic
• Responsible for CCDS sessions, build, and collaboration with SMEs (Subject Matter Experts) to build clinical content for Genetics and Dermatology specialties
• Acted as the lead IMO analyst to import and update current diagnosis and SNOMED data.

• Ensured smooth implementation process and provided go-live support across U.S. departments.
• Managed athenaClinicals, communicator, and collector implementation activities including but not limited to project management, implementation, build, optimization, workflow analysis, one-to-one provider and clinical staff training and support
• Delivered live elbow to elbow support and troubleshooting during go-live weeks to front desk staff, clinical staff and providers, with individual teaching and training
• Focused on meaningful use per individual clinical and state guidelines.
• Trained and assisted clinical users with clinical documentation.
• Supported physicians in implementing athenaClinicals.
• Test and configure templates for physicians and clinical staff
• Configuration of user roles
• Evaluate clinical documentation and clinical workflow during optimization phase
• Implemented and managed training classes, prior to EMR implementation, of front office staff, clinical staff, and providers in a classroom setting of 15-20 staff members
• Conducted training sessions focused on the functionalities of athenaCollector, athenaCommunication, and athenaClinicals.