Hamed Owoilu

• Promoted collaboration among team members using effective communication channels such as meetings, email updates, or instant messaging platforms while working remotely or onsite at client locations.
• Maximized resource utilization efficiency by allocating appropriate personnel to relevant project tasks based on skillsets and availability.
• Expedited issue resolution times through meticulous documentation of encountered problems and their respective resolutions.
• Enabled seamless transitions for end-users by creating comprehensive user guides and reference materials on new systems and features.
• Increased end-user satisfaction by providing expert technical support during the crucial Go-Live phase.
• Monitored systems in operation and quickly troubleshot errors.

• Handled sensitive information with the utmost professionalism, maintaining strict compliance with HIPAA regulations.
• Developed innovative strategies to engage users during training sessions and increase retention of essential software knowledge.
• Provided personalized training for physicians, nurses, and administrative staff on the use of Epic Ambulatory modules.
• Contributed to increased adoption rates of Epic Ambulatory software through effective communication and relationship-building efforts with end users.
• Actively participated in ongoing professional development opportunities provided by Epic Systems Corporation.
• Collaborated with interdisciplinary teams to optimize EHR workflows, improving overall patient care and satisfaction.

• Provider Support
• Assisted in development of system security protocols.
• Offered assistance in implementing and developing training programs.
• Researched and identified solutions to technical problems.
• Assisted Physicians and Nurses with Doc Flow-sheet data entry.
• Performed POCT testing documentation.
• Assisting with ADT, (admission, discharge and transfer of patients).
• Helped with patient pre-and post-operative assessment orders.
• Provided support to providers on how to efficiently use and manage the Inbasket system.
• Trained the surgeons and helped with creating their smart phrases. Also tutored in the usage of smart links – Edit and creating.
• Provided training for front desk staffs on how to register and schedule patient.
• Supported in patient registration and check in process.
• Verifying and updating demography, insurances and patient information.
• Assisted the MA’s how to balance their cash drawerAssisted in collecting payment processes and coverage.

• Researched and identified solutions to technical problems.
• Generated reports to track performance and analyze trends.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Configured and tested new software and hardware.
• Assisted end user with navigating and setting up patient list,
  assigning end users to care team.
• Supported physicians in creating new order, add orders to
  preference list and manage orders activities.
• Created user accounts and assigned permissions.
• Supported infusion nurses with documenting assessments, blood
  transfusion in flowsheet
  

• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Offered assistance in implementing and developing training programs.
• Developed and implemented preventive maintenance procedures.
• Created user accounts and assigned permissions.
• Generated reports to track performance and analyze trends.
• Assisted in development of system security protocols.
• Assist physicians with completing their notes, sign off on cosigns, order medication and using order set
• Help physicians with placing order, order sets, notes, creating, modifying and sharing smart phrase, managing in basket, navigating through result review, chart review, order review, medication reconciliation etc.

• Provided support to providers ,Nurses and clinicians as they changeover from their EMR system to Cerner
• Assisted nurses to create and customize Patient List and with Immunization Documentation
• Supported Nurses on documentation patient visits,updating medication list using the adhoc form
• Provided support to Nurses on administering Medications and Immunization shot.
• Assisted Physicians on documenting and updating History and physicals(H&P),Review of Systems, Assessment and plans.
• Supported physicians with Dynamic documentation, quick Orders, notes and charge entry
• Assisted with nursing support clinical documentation eMAR,flow sheets,plan of care,and staff assignment and ancillary support
• Helped Nurses on Blood collection and transfusion process using bridge
• Assisted nurses on verifying patient FIN,MRN and patient encounter
• Provided support to physicians for clinical documentation ,discharge process and Med Rec reconciliation

Clindoc/Grand Central

• Assisted with the treatment plan
• Helped the end users with Flowsheet documentation
• Assisted nurses with completing care plans and patient education
• Assisted end user with navigating and setting up patient list, assigning end users to care team.
• Provided support to end users on how to efficiency use and manage the in-basket system.
• Provided support to end users on how to efficiently manage their patient list, navigate the hyperspace, activities (e.g., orders, flowsheet), and navigators
• Served as the intermediary between the end-users and the IT team by ensuring all issues are properly reported and a ticket opened.

Ambulatory/Prelude/Grand Central

• Generated reports to track performance and analyze trends.
• Installed and configured operating systems and applications.
• Assisted in development of system security protocols.
• Monitored system performance to identify potential issues.
• Developed and implemented preventive maintenance procedures.
• Researched and identified solutions to technical problems.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Created user accounts and assigned permissions.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

• Used reference material to facilitate accuracy, clarity and completeness of reports.
• Processed both outgoing and incoming requests for medical records from multiple sources.
• Provided support in obtaining records from outside sources to complete chart for patient care.
• Fielded incoming calls from patients, nurses and other medical facilities to provide friendly service and support.
• Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Maintained HIPPA regulations for consumer privacy and

complete tasks in a timely manner to ensure compliance with NCQA, federal, state and other regulatory agency standards.

• Performed data entry into the EMR system using both scanned entry and direct keyboard/mouse entry.
• Maintained high level of data accuracy per performance improvement measures.
• Entered and disclosed medical records per Health Information Operational Guideline.
• Transferred historical patient information from legacy into the appropriate section of the

electronic medical record (EMR)

• Abstract data from electronic medical records from proprietary software system like Epic, Meditech,Allscript.
• Highly knowledgeable in good clinical and research practice as it relates to data abstraction.
• Provide feedback to our team about the software being used and assist in resolving conflicts when database fields are missing or incomplete.
• High comfort level with technology and familiarity with EMR systems, including the ability to

recommend system improvements and interact with engineering staff.

Clindoc

• Assisted with the treatment plan
• Helped the end users with Flowsheet documentation
• Assisted nurses with completing care plans and patient education
• Assisted end user with navigating and setting up patient list, assigning end users to care team.
• Provided support to end users on how to efficiency use and manage the in-basket system.
• Provided support to end users on how to efficiently manage their patient list, navigate the hyperspace, activities (e.g., orders, flowsheet), and navigators
• Served as the intermediary between the end-users and the IT team by ensuring all issues are properly reported and a ticket opened.

Ambulatory/Orders

• Assisted nurses with completing care plans and patient education
• Assisted end user with navigating and setting up patient list, assigning end users to care team.
• Supported physicians in creating new order, add orders to preference list and manage orders activities.
• Supported infusion nurses with documenting assessments, blood transfusion in flowsheet
• Researched and identified solutions to technical problems.
• Created user accounts and assigned permissions.
• Offered assistance in implementing and developing training programs.
• Assisted in development of system security protocols.

• Advised clients on best practices for system utilization while maintaining strict adherence to security protocols.
• Enhanced client satisfaction by providing tailored Cerner solutions and support.
• Assisted clients in navigating complex regulatory requirements, ensuring compliance throughout the implementation process.
• Evaluated client needs and goals to provide customized recommendations for Cerner software applications.
• Streamlined workflow processes for healthcare providers through expert Cerner system implementation.
• Troubleshot issues promptly and effectively, minimizing downtime and maximizing end-user satisfaction.
• Ensured timely resolution of technical issues by liaising between clients and product development teams as necessary.

• Collaborated with vendors to give classroom training to end users.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Responded to end users inquiries and resolved complaints to establish trust and increase satisfaction.
• Developed and implemented preventive maintenance procedures.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Offered assistance in implementing and developing training programs.

• Used reference material to facilitate accuracy, clarity and completeness of reports.
• Provided support in obtaining records from outside sources to complete chart for patient care.
• Fielded incoming calls from patients, nurses and other medical facilities to provide friendly service and support.
• Maintained HIPPA regulations for consumer privacy and
  complete tasks in a timely manner to ensure compliance with NCQA, federal, state and other regulatory agency standards.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  

• Collaborated with End Users to locate and resolve advanced problems.
• Developed and implemented preventive maintenance procedures.
• Monitored system performance to identify potential issues.
• Assisting Physicians on how to navigate acute and ambulatory with Expanse.
• Supporting during registration and Scheduling.
• Collaborating with Physicians during Go - Live.
• Created user accounts and assigned permissions.

• Monitored End Users performance to identify potential issues.
• Offered assistance in implementing and developing training programs.
• Created user accounts and assigned permissions.
• Collaborating with Physicians during on Going Project.
• Helping with Transfer process and e - prescribe medication.
• Collaborated with End Users to locate and resolve systems problems related to technology used by End Users
• Coaching other end users on Meditech related technology

• Improved overall data accuracy within client organizations by configuring appropriate validation rules within the Cerner platform.
• Troubleshot issues promptly and effectively, minimizing downtime and maximizing end-user satisfaction.
• Enhanced client satisfaction by providing tailored Cerner solutions and support.
• Advised clients on best practices for system utilization while maintaining strict adherence to security protocols.
• Ensured timely resolution of technical issues by liaising between clients and product development teams as necessary.
• Evaluated client needs and goals to provide customized recommendations for Cerner software applications.
• Streamlined workflow processes for healthcare providers through expert Cerner system implementation.

• Promoted a culture of continuous improvement by actively seeking feedback from clients and incorporating learnings into future projects.
• Leveraged deep understanding of healthcare industry trends to inform strategy development and drive successful project outcomes.
• Assisted clients in navigating complex regulatory requirements, ensuring compliance throughout the implementation process.
• Troubleshot issues promptly and effectively, minimizing downtime and maximizing end-user satisfaction.
• Evaluated and optimized clinical software, applying established and end-user feedback.
• Applied knowledge, data, information and workflow to develop evidence-based models for health information technology solutions.
• Applied medical subject matter knowledge to improve IT systems and functions.
• Evaluated client needs and goals to provide customized recommendations for Cerner software applications.

Clindoc / Grand Central

• Assisted with completing worklist tasks
• Helped the end users with Flowsheet documentation Assisted nurses with completing care plans and patient education
• Assisted end user with navigating and setting up patient list, assigning end users to care team.
• Supported physicians in creating new order, add orders to preference list and manage orders activities.
• Supported infusion nurses with documenting assessments, blood transfusion in flowsheets
• Assisted the end users with navigators for admission and discharge

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Created help desk tickets, troubleshot and resolved desktop issues.
• Wrote and reviewed tickets to request maintenance to various types of equipment.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Offered new customers training to reduce frustration and improve customer satisfaction.
• Answered questions and provided information to customers about new software or hardware.
• Delivered onsite technical support for the Doctors and Non clinicians employees.
• Assisted with updating technical support best practices for use by team.
• Documented support interactions for future reference.

Ambulatory/Orders

• Helped the end users with Flowsheet documentation
• Offered assistance in implementing and developing training programs.
• Monitored systems in operation and quickly troubleshot errors.
• Assisted nurses with completing care plans and patient education
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Generated reports to track performance and analyze trends.
• Assisted end user with navigating and setting up patient list, assigning end users to care team.
• Provided support to end users on how to efficiency use and manage the in-basket system.
• Provided support to end users on how to efficiently manage their patient list, navigate the hyperspace, activities (e.g., orders, flowsheet), and navigators.
• Served as the intermediary between the end-users and the IT team by ensuring all issues are properly reported and a ticket opened.
• Assisted with the treatment plan.

• Boosted overall performance of Epic ATE systems through rigorous testing and validation processes.
• Increased user satisfaction by responding quickly to inquiries and providing expert guidance on system features and functionalities.
• Achieved successful project outcomes by collaborating closely with cross-functional teams.
• Collaborated proactively with other Support Specialists to share knowledge and provide comprehensive support solutions for all users.
• Developed customized solutions for unique client challenges, resulting in enhanced user experiences across various departments within an organization.
• Educated users about Epic ATE best practices, increasing proficiency levels among staff members.
• Streamlined workflows for improved productivity by providing thorough end-user support and training.
• Optimized system configurations to meet specific client needs while maintaining high levels of security and compliance standards.
• Configured and tested new software and hardware.
• Assisted with data migration tasks during system transitions, ensuring minimal disruption to daily operations for clients.

• Advised clients on best practices for system utilization while maintaining strict adherence to security protocols.
• Enhanced client satisfaction by providing tailored Cerner solutions and support.
• Assisted clients in navigating complex regulatory requirements, ensuring compliance throughout the implementation process.
• Collaborated with cross-functional teams to ensure seamless integration of Cerner solutions into existing infrastructure.
• Maintained up-to-date knowledge on emerging technologies in the healthcare industry relevant to Cerner systems.
• Researched and validated clinical data.
• Led, facilitated, and attended focus groups and meetings to strategize workflow issues.
• Evaluated client needs and goals to provide customized recommendations for Cerner software applications.

• Maintained up-to-date knowledge on industry trends and advancements in order to provide relevant recommendations on best practices for each client''s unique needs.
• Contributed to the successful completion of multiple projects by coordinating efforts across cross-functional teams.
• Collaborated with project teams to successfully execute go-live strategies within designated timeframes.
• Conducted comprehensive assessments of client infrastructure, identifying areas for improvement before implementation.
• Enhanced system adoption with customized training materials tailored to individual client needs.
• Minimized disruptions during go-live events through thorough planning, preparation, and coordination among team members.
• Optimized resource allocation during implementations through effective project management techniques.