NEVILLE NZEUGANG
ALTOONA
Summary
Dynamic EPIC GO-LIVE CONSULTANT with a proven track record at WellStar Hospital, optimizing healthcare systems like Epic and Meditech. Excelled in system optimization and problem-solving, enhancing user satisfaction and efficiency. Skilled in remote support and training development, I bring reliability and a deep understanding of EMR to every project. Highly skilled in Epic Go-Live support with comprehensive experience in system configuration, troubleshooting, and end-user training. Conscientious about delivering accurate and timely results, consistently demonstrating solid work ethic. Efficient in managing multiple tasks while ensuring minimal errors, always valuing order and methodical approaches to problem-solving.
Overview
6
6
years of professional experience
Work History
EPIC Radiant Go-Live Consultant
WellStar Hospital
11.2024 - 11.2024
- Contributed to the successful completion of multiple projects by coordinating efforts across cross-functional teams
- Promoted collaboration among team members using effective communication channels such as meetings, email updates, or instant messaging platforms while working remotely or onsite at client locations
- Maximized resource utilization efficiency by allocating appropriate personnel to relevant project tasks based on skillsets and availability
- Expedited issue resolution times through meticulous documentation of encountered problems and their respective resolutions
- Enabled seamless transitions for end-users by creating comprehensive user guides and reference materials on new systems and features
- Increased end-user satisfaction by providing expert technical support during the crucial Go-Live phase
- Monitored systems in operation and quickly troubleshot errors
EPIC Radiant Go-Live Consultant
Mount Sinai Health System
05.2024 - 05.2024
- Optimized resource allocation during implementations through effective project management techniques
- Designed and delivered engaging training sessions that empowered users to confidently navigate new systems
- Maintained up-to-date knowledge on industry trends and advancements in order to provide relevant recommendations on best practices for each client's unique needs
- Improved workflow efficiency by implementing and optimizing Epic systems for healthcare organizations
- Minimized disruptions during go-live events through thorough planning, preparation, and coordination among team members
- Managed large datasets with advanced analytical techniques
EPIC GO-LIVE CONSULTANT RADIANT/Epic Cadence ATE Support Consultant
Tidelands Health
03.2024 - 03.2024
- Provided clear communication between stakeholders, ensuring seamless integration of Epic solutions into existing workflows
- Assisted nurses with completing care plans and patient education
- Assisted end user with navigating and setting up patient list, assigning end users to care team
- Supported physicians in creating new order, add orders to preference list and manage orders activities
- Supported infusion nurses with documenting assessments, blood transfusion in flowsheet
- Researched and identified solutions to technical problems
- Created user accounts and assigned permissions
- Offered assistance in implementing and developing training programs
- Assisted in development of system security protocols
EPIC GO-LIVE CONSULTANT
Hackensack Meridian Health JFK Medical Center
10.2023 - 10.2023
- Contributed to the successful completion of multiple projects by coordinating efforts across cross-functional teams
- Assisted with the treatment plan
- Helped the end users with Flowsheet documentation
- Assisted nurses with completing care plans and patient education
- Assisted end user with navigating and setting up patient list, assigning end users to care team
- Provided support to end users on how to efficiently use and manage the in-basket system
- Provided support to end users on how to efficiently manage their patient list, navigate the hyperspace, activities (e.g., orders, flowsheet), and navigators
- Served as the intermediary between the end-users and the IT team by ensuring all issues are properly reported
EPIC GO-LIVE CONSULTANT
Mosaic Life Care
03.2023 - 03.2023
- Supported daily operations during go-live periods, enabling a smooth transition while minimizing negative impacts on patient care
- Engaged in continuous learning to expand knowledge in healthcare IT
- Demonstrated advanced proficiency in MS Office suite and project management applications
- Developed relationships, trust, and credibility to successfully manage multiple demands; maintained daily communications with Epic users
- Supported the training team by keeping trainers abreast of new functionality and system changes
- Performed application training functions, as assigned
- Ensured test scripts are created, reviewed and updated to reflect proposed workflow solutions
EPIC GO-LIVE CONSULTANT
Mount Sinai Health System
02.2019 - 02.2019
- Boosted user satisfaction through prompt response to inquiries and diligent issue resolution
- Designed and delivered engaging training sessions that empowered users to confidently navigate new systems
- Optimized resource allocation during implementations through effective project management techniques
- Analyzed post-go-live data, recommending adjustments for optimal system performance and user experience
- Assisted Physicians as they wrote their progress notes, using Epic smart tools such as smart texts, smart phrases, smart lists and smart links
- Supported with the system personalization, including but not limited to building preference list and smart phrases
- Maintained standard documentation tools for tracking issues, build and testing as well as training Laboratory technicians, Phlebotomist on how to receive orders, collection and packing list
- Provided daily support, troubleshooting and problem resolution to Lab Techs and Phlebotomist
Education
BACHELOR OF SCIENCE - ELECTRICAL ENGINEERING
shenyang construction urban university
06.2012
Skills
- System optimization techniques
- Remote Support
- Problem-solving abilities
- Software Installation
- Multitasking Abilities
- Desktop support
- Time management abilities
- Customer service expert
- Problem-solving aptitude
- Reliability
- Training development
- Application support
- Web Technologies
- HEDIS (Season 5)
- EMR
- Hyland Onbase
- MYchart
- Athena
- Meditech
- TDR
- Epic
- Inpatient/Ambulatory
Website Portfolio Profiles - Website
WWW: Bold Profile
Timeline
EPIC Radiant Go-Live Consultant
WellStar Hospital
11.2024 - 11.2024
EPIC Radiant Go-Live Consultant
Mount Sinai Health System
05.2024 - 05.2024
EPIC GO-LIVE CONSULTANT RADIANT/Epic Cadence ATE Support Consultant
Tidelands Health
03.2024 - 03.2024
EPIC GO-LIVE CONSULTANT
Hackensack Meridian Health JFK Medical Center
10.2023 - 10.2023
EPIC GO-LIVE CONSULTANT
Mosaic Life Care
03.2023 - 03.2023
EPIC GO-LIVE CONSULTANT
Mount Sinai Health System
02.2019 - 02.2019
BACHELOR OF SCIENCE - ELECTRICAL ENGINEERING
shenyang construction urban university
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