Overview
Work History
Education
Skills
Timeline
Generic

Brandi Rouse

Houston,TX

Overview

12
12
years of professional experience

Work History

EPIC Radiant Go-Live Consultant

Vanderbilt Bedford Hospital
08.2021 - 09.2021
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.

Epic Dialysis Go-Live Support

Vanderbilt Tullahoma Hospital
07.2021 - 08.2021
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Epic Go Live Support Clindoc/Order

Prospect Waterbury Hospital
02.2021 - 02.2021
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured and tested new software and hardware.
  • Generated reports to track performance and analyze trends.

Cashier Team Lead

Little Cesar's Pizza
03.2011 - 11.2011
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.

Store Manager

Joan's Variety Store
06.2009 - 11.2011
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Associate of Applied Science - Health Administration

American InterContinental University
Online
06.2011

No Degree - CNA/ Home Health Aide

Paul Simon Job Corp
Chicago, IL
03.2007

GED -

Texas Education Agency
Texas
10.2003

Skills

  • Incoming Call Management
  • Online Chat Support
  • Customer Service
  • Call Management
  • Remote Technical Support
  • Cash Register Operation

Timeline

EPIC Radiant Go-Live Consultant

Vanderbilt Bedford Hospital
08.2021 - 09.2021

Epic Dialysis Go-Live Support

Vanderbilt Tullahoma Hospital
07.2021 - 08.2021

Epic Go Live Support Clindoc/Order

Prospect Waterbury Hospital
02.2021 - 02.2021

Cashier Team Lead

Little Cesar's Pizza
03.2011 - 11.2011

Store Manager

Joan's Variety Store
06.2009 - 11.2011

Associate of Applied Science - Health Administration

American InterContinental University

No Degree - CNA/ Home Health Aide

Paul Simon Job Corp

GED -

Texas Education Agency

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Brandi Rouse