Brandi Rouse
Houston,TX
Overview
12
12
years of professional experience
Work History
EPIC Radiant Go-Live Consultant
Vanderbilt Bedford Hospital
Tennessee
08.2021 - 09.2021
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
Epic Dialysis Go-Live Support
Vanderbilt Tullahoma Hospital
Tennessee
07.2021 - 08.2021
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Epic Go Live Support Clindoc/Order
Prospect Waterbury Hospital
Connecticut
02.2021 - 02.2021
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
Cashier Team Lead
Little Cesar's Pizza
Hammond, IN
03.2011 - 11.2011
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Store Manager
Joan's Variety Store
Hillside, NJ
06.2009 - 11.2011
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
Associate of Applied Science - Health Administration
American InterContinental University
Online06.2011
No Degree - CNA/ Home Health Aide
Paul Simon Job Corp
Chicago, IL03.2007
GED -
Texas Education Agency
Texas10.2003
Skills
- Incoming Call Management
- Online Chat Support
- Customer Service
- Call Management
- Remote Technical Support
- Cash Register Operation
Timeline
EPIC Radiant Go-Live Consultant
Vanderbilt Bedford Hospital
08.2021 - 09.2021
Epic Dialysis Go-Live Support
Vanderbilt Tullahoma Hospital
07.2021 - 08.2021
Epic Go Live Support Clindoc/Order
Prospect Waterbury Hospital
02.2021 - 02.2021
Cashier Team Lead
Little Cesar's Pizza
03.2011 - 11.2011
Store Manager
Joan's Variety Store
06.2009 - 11.2011
Associate of Applied Science - Health Administration
American InterContinental University
No Degree - CNA/ Home Health Aide
Paul Simon Job Corp
GED -
Texas Education Agency