Gayla Parker
Troup,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Have a certification in Epic Ambulatory and Epic Nurse Triage. Have a proficiency in Epic Stork and currently working on my certification in Epic Stork, Epic Smartforms and Epic Kaleidoscope modules.
Overview
17
17
years of professional experience
Work History
Epic Ambulatory Consultant
Medix
Pikeville, Kentucky
06.2022 - Current
- Assessed company operations for compliance with safety standards.
- Assisted in developing and implementing different workflows and communication processes.
- Determined consumer needs to provide products and services appealing to larger market.
- Implemented strategies to take advantage of new opportunities.
- Identified risks and assessed potential impact, consulting with clients to prepare mitigation plan.
- Analyzed key performance indicators to identify effective strategies.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Identified needs of customers promptly and efficiently.
- Collaborated with stakeholders to contribute recommendations and deliver client objectives.
- Mentored associate consultants to encourage enthusiasm toward tasks and responsibilities.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Collaborated with stakeholders to gain complete understanding of project goals and objectives.
- Provided consultation and training support to clients regarding Epic operation.
- Leveraged proven workflow and technology systems to produce effective strategies for clients.
- Maintained positive working relationship with fellow staff and management.
- Applied techniques to analyze requirements, system capabilities and workflows.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Organized client meetings to provide project updates.
- Mitigated project conflicts by proactively seeking acceptable outcomes acceptable to stakeholders.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Performed system design, configuration, testing, and implementation of the Epic Ambulatory application.
- Created workflows and process maps to support efficient use of the system.
- Assisted in training users on how to utilize the Epic Ambulatory system efficiently and effectively.
- Resolved customer inquiries related to the Epic Ambulatory system quickly and accurately.
- Collaborated closely with internal stakeholders such as IT teams, Data Analytics teams and Business Intelligence teams for successful deployments.
- Participated in planning sessions with clients during implementations or upgrades of their Epic Ambulatory systems.
- Ensured that all changes made were documented properly within change control procedures.
- Analyzed complex problems associated with current ambulatory clinical operations then recommended innovative solutions leveraging available technologies.
- Analyzed and identified customer issue root causes by developing and implementing tools and training resources to address.
- Reviewed, analyzed and evaluated systems to maintain project efficiency.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Evaluated software or hardware to recommend improvements or upgrades.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Developed training materials and procedures or trained users in proper use of hardware or software.
Epic Ambulatory Analyst
CHRISTUS Health
, Texas
10.2015 - 06.2022
- My responsibilities include building refill protocols, working with stakeholders and users to optimize their clinical tools, support, upgrades and assisted in implementing Epic to many Christus and Community Connect clients
- My specific duties are as follows:
- I work with stakeholders and other Epic teams to build, train and implement an osteoporosis clinic
- This included creating a department profile, preference lists for medication and procedure orders, updating the workflow engine rule, creating a navigator and linking all of it together
- I worked with the Cadence team to train end users on how to use the front desk and clinical tools and supported the go-live
- I work with ambulatory governance to create and build a refill protocol BPA with criteria to pass or fail based on recent labs and visits
- I have built LWS records for workstations and LOM records and mapped them to print from Epic
- I have performed several technical dress rehearsals where I check all clinical workstations for the ability to log in to Epic and print
- I work with the radiant team to implement silent scheduling within Stork by updating the prenatal navigators, adding the ultrasounds section and customizing it for our users
- I have built flowsheets, department profiles, EAP records, Immunization records, updated SER records,smartforms
- I troubleshoot all ambulatory issues and work with other teams find a solution.
- Tested, maintained and monitored computer programs and systems.
- Trained staff and users to work with computer systems and programs.
- Consulted with management to reach agreement on system principles.
- Troubleshot program and system malfunctions to restore normal functioning.
- Developed and managed project plans while providing status updates to management.
- Expanded or modified system to serve new purposes or improve workflow.
- Conferred with clients regarding information processing or computation needs.
- Assisted staff and users with computer malfunctions and program problems.
- Maintained quality-focused performance benchmarks and schedules when directing project teams.
Clinic Lead
Licensed Vocational Nursing
, TX
09.2006 - 10.2015
- Administered injections and oral meds as ordered
- Answered telephone calls from patients
- Was an Epic superuser
- Lead my nursing team by onboarding them, signing off on clinicals and assisting them with any issues they were having with the EHR
- I helped in the hiring and discipline processes of my team
- I audited nursing documentation monthly
- I attended lead nurse meetings and brought new information to my team
- I scheduled patients for visits
- Refilled medications and placed orders as per protocol.
Education
Bachelor of Applied Technology - Health Administration
Tyler Junior College
Tyler, TX05.2021
Certificate of LYN - Nursing
Tyler Junior College
Tyler, TX08.2006
Skills
- Customer service, Computer literacy, Communication skills, Time management, Documentation review,
- Microsoft
- Excel, Microsoft word, Leadership, Teamwork, Onboarding, Meeting Facilitation, Healthcare Management, Epic, Nursing
- Experience, Leadership Experience, Implementation, Electronic Health Records
- Customer Service Support
- Analytical and Methodical
- System Performance Assessments
- Troubleshooting Network Issues
- Interpersonal Skills
- Organizational Skills
- Help Desk Support
- Documentation Development
- Customer Service
- Collaborative Team Player
- Tracking and Documentation
- Defect Analysis and Resolution
- Attention to Detail
- Teamwork and Collaboration
- Microsoft Windows and Office
- Multitasking and Prioritization
- Software Evaluation
- Resolving Problems and Incidents
- Issue and Resolution Tracking
- Verbal and Written Communication
- Training Materials Development
- Friendly and Patient
- System Configuration
- Customer Communication and Empathy
- Employee Computer Support
- Report Preparation
- System Maintenance
- Conflict Resolution
- User Training
- Project Coordination
- Highly Professional
- Active Listening
- Time Management
- Creative Issue Resolution
- Problem-Solving
- Customer Needs Assessment
- Problem Solving
- Positive and Upbeat
- Incoming Call Management
- Online Chat Support
- User Support
- Incident Management
- Application Support
- System Optimization
- Software Upgrades
- Customer service expert
- Staff education and training
- Software diagnosis
- Application support
- Flexible and Adaptable
- Planning and Coordination
- Analytical and Critical Thinking
- Dependable and Responsible
- Good Telephone Etiquette
- MS Office
- Decision-Making
- Organization and Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Dreams Don't Work Unless You Do!"
John Calvin Maxwell
Timeline
Epic Ambulatory Consultant
Medix
06.2022 - Current
Epic Ambulatory Analyst
CHRISTUS Health
10.2015 - 06.2022
Clinic Lead
Licensed Vocational Nursing
09.2006 - 10.2015
Bachelor of Applied Technology - Health Administration
Tyler Junior College
Certificate of LYN - Nursing
Tyler Junior College
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