ERIC BREHMER
Chicago,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in healthcare. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Research Pharmacy Technician
Medix
10.2023 - 05.2024
- Followed informed consent processes and maintained records.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Gathered, processed, and shipped lab specimens.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Participated in initiation visits and investigator meetings, implementing trials following study timelines and budgets.
- Monitored patient safety throughout clinical trials and reported any adverse events.
- Prepared and maintained regulatory documents for clinical trial submissions.
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Licensed Pharmacy Technician
Walgreens
12.2021 - 07.2023
- Helped resolve patient questions in-person and over telephone through assistance in placing orders, navigating medical billing systems and provide further understanding of medications
- Calculated dosage, filled prescriptions and prepared medical labels with absolute accuracy
- Stocked, labeled and inventoried medication to keep valid records
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Implemented a vaccine awareness campaign that increased immunization-based revenue by $1000 and enhanced community health education..
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Undergraduate Research Assistant
Loyola University Chicago (Stritch)
05.2019 - 08.2019
- Handling and labeling of biohazardous material
- Accessed and reviewed scientific literature for project management
- Collaborated with team members to achieve accurate logs of research material
- Actively documented and entered data into spreadsheets for later review.
- Recorded data and maintained source documentation following good documentation practices.
- Compiled data into reports and disseminated to supervisor for review.
- Developed new protocols and improved existing laboratory processes.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
Medical Shadow
Rush University Medical Center
05.2017 - 07.2018
- Observed a diverse group of patients in a clinic and inpatient setting through history taking, examination, diagnostic testing, medical decision making through the doctor-patient relationship
- Examined and directed patients through proper procedure under direct supervision
- Participated in team discussions and developed rapport with patients
- Efficient medical scribing of patient described ailments
- Attended teaching conferences and networked with peers.
- Performed regular rounds to check on well-being of patients.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Education
Bachelor of Arts and Sciences - Psychology & Cognitive/Behavioral Neuroscience
Loyola University Chicago
Chicago, IL05.2021
Skills
- Microsoft Word
- Microsoft Excel
- Customer Service
- Data Entry
- HIPAA Compliance
- Good Clinical Practices
- Operations Support
- Empathy
- Research SOPs understanding
- Medical Terminology
- Regulatory Compliance
- Pharmacy and customer records management
Certification
BLS Certification
Awards
Dean's List Spring 2020 for High scholastic achievement at Loyola University Chicago
Timeline
Clinical Research Pharmacy Technician
Medix
10.2023 - 05.2024
Licensed Pharmacy Technician
Walgreens
12.2021 - 07.2023
Undergraduate Research Assistant
Loyola University Chicago (Stritch)
05.2019 - 08.2019
Medical Shadow
Rush University Medical Center
05.2017 - 07.2018
Bachelor of Arts and Sciences - Psychology & Cognitive/Behavioral Neuroscience
Loyola University Chicago
BLS Certification
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