Eleanor Turner
Strafford
Summary
Customer service professional with over five years of experience at JP Morgan Chase helping credit customers. Experienced in resolving account issues, using multiple computer systems, and providing excellent customer service in a fast-paced environment. Quick learner with strong communication, problem-solving, and teamwork skills who enjoys helping others.
Overview
14
14
years of professional experience
Work History
Cold Deli Cook
Miss J's Cafe
Strafford, MO
01.2026 - Current
- Prepare items for the cold deli case inside TA Truck Stop
- Maintained cleanliness and organization of food prep areas, adhering to health regulations.
- Followed recipes accurately to create sandwiches, salads, and daily specials consistently.
Babysitter
Stay At Home Mom
Strafford, MO
07.2021 - 12.2025
- Developed and implemented creative play ideas to stimulate learning and development.
- Established daily routines to promote structure and consistency for children.
- Played games, worked on puzzles, and read books to young children.
Sandwich Artist
SUBWAY®Restaurants
Strafford, MO
02.2018 - 07.2021
- Crafted customized sandwiches according to customer specifications, ensuring high-quality standards.
- Maintained cleanliness and organization of workstations, complying with food safety regulations.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Increased speed of service through effective multitasking and time management skills.
Credit Card Specialist
JPMorgan Chase
Springfield, MO
04.2012 - 01.2018
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
- Guided customers through application processes for new credit cards and account features.
- Processed account maintenance requests, including address changes, card replacements, and travel notifications
- Resolved complex account issues while meeting quality and compliance standards
- Maintained accurate documentation of customer interactions using internal banking systems
- Handled sensitive financial information while following all security, privacy, and regulatory requirements
Education
Associate of Applied Science - Health Information Technology
Ozarks Technical Community College
Springfield, MO05-2026
Skills
- Customer service
- Account Management
- Multitasking
- Customer engagement
- Customer relations
- Client relationship building
- Policy adherence
- Problem Resolution
- Time Management
- Active Listening
- Computer Systems Proficiency
- Quick Learner
Timeline
Cold Deli Cook
Miss J's Cafe
01.2026 - Current
Babysitter
Stay At Home Mom
07.2021 - 12.2025
Sandwich Artist
SUBWAY®Restaurants
02.2018 - 07.2021
Credit Card Specialist
JPMorgan Chase
04.2012 - 01.2018
Associate of Applied Science - Health Information Technology
Ozarks Technical Community College