Summary
Overview
Work History
Education
Skills
Willingtorelocate
Timeline
Eleanore Cheatham

Eleanore Cheatham

Barrington,NJ

Summary

Highly versatile and skilled customer service representative effective at multitasking to accomplish business goals and meet company standards.

Overview

6
6
years of professional experience

Work History

Sorting Aisle Team Member

UPS Customer Center
07.2024 - 09.2024
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Compliance and Quality Assurance

Spencer Gifts LLC & Spirit Halloween
03.2022 - 01.2023
  • Followed company guidelines to prevent mistakes and defects in the manufacturing process at every stage of the product life cycle
  • Analyze and investigate product complaints or reported quality issues to ensure resolution in accordance with company guidelines and external regulatory requirements
  • Provided training and support to quality assurance temporary team members that includes systems, policies, procedures, and core processes
  • Consulted with suppliers/vendors via email to review their quality control procedures to ensure they meet the standards of the company in a timely fashion
  • Attended weekly meetings with company Buyers & Design team to ensure synchronization across all departments

Guest Services Representative Temp

SpencersGifts.com
07.2021 - 02.2022
  • Answer and direct over 50 calls, online chats, social media inquiries and emails daily with an emphasis on delivering positive customer outcomes
  • Tracked work activity and logged all customer communications and outcomes in the CRM system
  • Worked with other associates via Teams to guarantee all bases were covered for customer satisfaction
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors

Teacher's Assistant

Giggles and Scribbles
01.2021 - 12.2021
  • Partnered with teachers to create and implement lesson plans for kindergarten aged students
  • Prevented discipline issues via positive reinforcement
  • Communicated with parents 3-4 times monthly to provide feedback on the children's development

Receptionist

Escape AC Escape Rooms
01.2019 - 12.2020
  • Welcomed each new arrival pleasantly by confirming reservations
  • Promptly answered multi-line phone system and responded to all electronic correspondence as well with a focus on sales
  • Created engaging content for social media platforms i.e
  • Pinterest, Facebook, Instagram

Education

Cosmetology Permit - Cosmetology

Empire Beauty School, Cherry Hill, NJ
11.2023

HS Diploma -

William Tennent High School, Warminster, PA
01.2015

Skills

  • Computer Proficiency
  • Strong Communication Skills
  • Microsoft Office Suite
  • CRM Systems
  • Problem Solver
  • Phone Etiquette
  • Quality Assurance
  • Guest Services
  • Quality Control
  • Functional Testing
  • Communication skills
  • Warehouse experience
  • Organizational skills
  • Calipers
  • Micrometer
  • CGMP
  • ISO 9001
  • Management
  • Analysis skills
  • Research
  • Shipping & receiving
  • ERP systems
  • Materials handling

Willingtorelocate

  • Absecon, NJ
  • Egg Harbor Township, NJ
  • Pleasantville, NJ

Timeline

Sorting Aisle Team Member - UPS Customer Center
07.2024 - 09.2024
Compliance and Quality Assurance - Spencer Gifts LLC & Spirit Halloween
03.2022 - 01.2023
Guest Services Representative Temp - SpencersGifts.com
07.2021 - 02.2022
Teacher's Assistant - Giggles and Scribbles
01.2021 - 12.2021
Receptionist - Escape AC Escape Rooms
01.2019 - 12.2020
William Tennent High School - HS Diploma,
Empire Beauty School - Cosmetology Permit, Cosmetology

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Eleanore Cheatham