Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Financial Specialist
UF Health Shands
11.2024 - Current
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Played critical role in financial counseling team, advising patients on insurance-related matters to optimize their healthcare expenditure.
Obtained payments from patients and scanned identification and insurance cards.
Sr. Customer Service Representative
Multiplan
07.2023 - 08.2024
Handle high priority and escalated internal, external and/or client issues
Coach new team members for optimal quality, data integrity, consistency and performance
Educate Providers; research and resolve a variety of customer demographic inquiries at the point of service to ensure customer retention and satisfaction.
HR Benefits Specialist
UF Health Central Florida
08.2022 - 05.2023
Responsible for data entry of status changes/promotions/demotions, rate changes, annual evaluations
Generate reports as requested, benefit elections and education assistance
Assists leaders in development and enhancement of Human Resource policies, procedures, and actions that affect condition of employment.
Billing and Enrollment Representative
Humana
12.2021 - 08.2022
Handled new enrollments by entering customers data and reviewing information
Achieved or exceeded registration and retention objectives
Financial Specialist
UF Health Shands
05.2019 - 11.2021
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Played critical role in financial counseling team, advising patients on insurance-related matters to optimize their healthcare expenditure.
Obtained payments from patients and scanned identification and insurance cards.
Contact Center Agent
UF Health Shands
12.2014 - 05.2019
Directed incoming calls to internal personnel and departments, routing to best-qualified department
Perform intake triage and dispatched emergency call and priority notifications
Provide information regarding services to patients, hospital, faculty, and staff.
Customer Service Representative
Sitel
03.2014 - 11.2014
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Educated customers on promotions to enhance sales
Answers customer/client request or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
ACU Business Manager/Facility Coordinator at UF Health Shands, UF Health South Central, LLC.ACU Business Manager/Facility Coordinator at UF Health Shands, UF Health South Central, LLC.
Registered Nurse, Pediatric Intensive Care Unit at UF Health Shands Children's HospitalRegistered Nurse, Pediatric Intensive Care Unit at UF Health Shands Children's Hospital