Summary
Overview
Work History
Education
Skills
Timeline
Generic
Elease Lake

Elease Lake

Ocala

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Financial Specialist

UF Health Shands
11.2024 - Current
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Played critical role in financial counseling team, advising patients on insurance-related matters to optimize their healthcare expenditure.
  • Obtained payments from patients and scanned identification and insurance cards.

Sr. Customer Service Representative

Multiplan
07.2023 - 08.2024
  • Handle high priority and escalated internal, external and/or client issues
  • Coach new team members for optimal quality, data integrity, consistency and performance
  • Educate Providers; research and resolve a variety of customer demographic inquiries at the point of service to ensure customer retention and satisfaction.

HR Benefits Specialist

UF Health Central Florida
08.2022 - 05.2023
  • Responsible for data entry of status changes/promotions/demotions, rate changes, annual evaluations
  • Generate reports as requested, benefit elections and education assistance
  • Assists leaders in development and enhancement of Human Resource policies, procedures, and actions that affect condition of employment.

Billing and Enrollment Representative

Humana
12.2021 - 08.2022
  • Handled new enrollments by entering customers data and reviewing information
  • Achieved or exceeded registration and retention objectives


Financial Specialist

UF Health Shands
05.2019 - 11.2021
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Played critical role in financial counseling team, advising patients on insurance-related matters to optimize their healthcare expenditure.
  • Obtained payments from patients and scanned identification and insurance cards.

Contact Center Agent

UF Health Shands
12.2014 - 05.2019
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Perform intake triage and dispatched emergency call and priority notifications
  • Provide information regarding services to patients, hospital, faculty, and staff.

Customer Service Representative

Sitel
03.2014 - 11.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Educated customers on promotions to enhance sales
  • Answers customer/client request or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.

Education

High School Diploma -

West Port High School
Ocala, FL
06.2010

Skills

  • New Employee Enrollment
  • Termination Documentation
  • Microsoft Office Suite
  • Data Entry and Review
  • Insurance Terminology
  • Medical Billing
  • Prior Authorization Processing
  • Communication and Interpersonal Skills
  • Medical Terminology

Timeline

Financial Specialist

UF Health Shands
11.2024 - Current

Sr. Customer Service Representative

Multiplan
07.2023 - 08.2024

HR Benefits Specialist

UF Health Central Florida
08.2022 - 05.2023

Billing and Enrollment Representative

Humana
12.2021 - 08.2022

Financial Specialist

UF Health Shands
05.2019 - 11.2021

Contact Center Agent

UF Health Shands
12.2014 - 05.2019

Customer Service Representative

Sitel
03.2014 - 11.2014

High School Diploma -

West Port High School