Eleatrice Castillo

• Support and coordinate efforts related to the United Postal Service Corporate Information Security's strategic planning, alignment of goals, and key organizational processes
• Help solve diverse program problems with in-depth analysis
• Analyze program data to provide input for key decision making and strategic planning
• Review program implementation plans to assess risk and feasibility
• Validate results and performed quality assurance to assess accuracy of data
• Conduct thorough reviews of the Corporate Information Security Office strategic plan reporting to devise and deploy improvement strategies
• Produce detailed and relevant reports for use in making organizational and business decisions
• Evaluate current processes to develop improvement plans
• Create and optimized records management strategies to coordinate and protect information
• Restructure procedures through coordination with compliance director to create and execute projects

Responsibilities

• Supported Enterprise Performance Management (EPM) solution by devising and modifying requirements and designs to enhance corporate metrics by requirements elicitation, functional design, and production deployment coordination of Key Performance Indicator (KPI) reports and dashboards
• Worked with technical and business representatives and communities to determine ways to improve performance metrics
• Responsible for organization’s requirements gathering process by meeting with users to understand needs of business as well as translating functional requirements into wireframes and conceptual
• Advised clients on knowledge of enterprise reporting and data visualization tools
• Developed strategic communications plan for data governance community

Achievements and Recognition

• Developed and published online video tutorial of Bureau of Engraving's enterprise reporting and data visualization tool
• Published Bureau of Engraving's Data Governance Newsletter

Responsibilities

• Operationalized strategic planning into quantifiable performance outcomes for a federal department, tracking business initiatives and enterprise readiness using the department’s Performance Management and Measurement’s Business Intelligence tool named the Strategic Management System (SMS)
• Provided recommendations to Under Secretary of the Army and advised Assistant Secretaries (e.g., senior level leadership) on business unit performance and impact to the Army strategy
• Assessed and captured metrics, Army-wide, for complex activities to include personnel, facilities and services, operations, training, logistics, human capital, audits, information technology and financial management, automating data from source databases
• Established, coached and moderated working groups throughout the Army enterprise, gaining buy-in and educating staff of the Army’s performance measurement tool
• Developed and Implemented training programs along with documents and manuals for the SMS tool trainings (from beginning level users to administrator level users)
  
• Defined quantifiable outcomes, created measurable goals and tracked evidence-based, key performance indicators
• Trained +400 various levels of the Army staff members, enterprise-wide on the methodology and technical aspects of The Army’s Performance and Measurement software tool
  
• Translated and Implemented the Army Campaign Plan (e.g., Army strategy) into the Army’s Performance Measurement tool, resulting in strategic alignment and platform for reviews
• Replaced manual data collection with on-line dashboards connected to source databases (near real-time), streamlining briefing development

Achievements and Recognition

• Successfully developed and Implemented an Army wide in-person monthly training program that supported the +27K users of the SMS tool from beginning level users to administrator level users
  
• Received excellent reviews by various clients for outstanding training, business acumen skills and client services and engagements
  
• Due to exemplary client support, I was recognized and rewarded for bringing in $500K in task orders and contracts
• Saved the financial management community a total of +1200 hours (annually) of manpower by automating their weekly and monthly financial systems status reporting program

Responsibilities

• Delivered technical expertise in defining measures and strategic initiatives to all objective and measure owner(s) within the HQDA G4 enterprise performance metrics portfolio using the Army’s Performance and Measurement’s Business Intelligence (SMS)
• Responsible for the communication and facilitation of forums related that would allow Directorates to back-brief the Chief of Staff for the Army Logistics (HQDA G4) on an as needed basis (weekly, monthly, and quarterly)
• Developed an enterprise performance metrics’ user’s guide and continuity book that established business rules, processes and guidelines for HQDA G4
• Worked closely with the Army’s Office of Business Transformation regarding enterprise performance metrics

Achievements and Recognition

• Received recognition and award for being part of the special task force for planning a yearly army event with 2500 attendees
• Developed and implemented a project and task tracking system for the international development division of the Army
• I was promoted from a junior level analyst to principal level analyst (which is two levels up) for knowledge of program, business acumen skills and providing superb client services

Responsibilities

• Translated strategy into measurable initiatives; set targets, and measured the performance of strategic initiatives using data captured and stored in the Army’s Performance Management and Measurement’s Business Intelligence Tool (SMS)
• Provided recommendation to the Under Secretary of the Army and advised Assistant Secretaries (e.g., senior level leadership) on business unit performance and impact to the Army strategy
  
• Established links between resources and performance, and leveraged a business intelligence technology to more accurately forecast the outcome of resource decisions
• Provided executive training to Army General Officers (GO) and Senior Executive Service members (SES) to include Deputy Chief of Staff, G-4 directors and division chiefs

• Guided project staff and advised management on contractual issues, regulations and requirements per purchase agreements on specific condominium developments
• Created and reviewed financial summaries, sales reports, budgets and monthly reconciliations for various developments.
• Actively researched, analyzed, and underwrote, potential acquisitions
• Supervised, managed and trained assistant contract administrators, sales agents, and sales assistants

Responsibilities

• Provided executive controls and support to division and branch chiefs of the Army’s Warfighting Analysis and Assessment Division
• Analyzed all incoming staff actions directed to the division from directorate leadership
• Managed assigned staff actions (including classified documents, form fives, memorandum, and organizational charts) and deadlines, project plans, business processes, and procedures
• Used critical thinking to break down problems, evaluate solutions and make decisions