Dependable professional with extensive experience in social services, specializing in DDD members with co-occurring diagnoses, and vulnerable populations and wards. Proven track record as an advocate, demonstrating effective community modeling for individuals striving for self-sufficiency. Expertise in developing tailored support plans, and facilitating access to essential resources. Strong commitment to enhancing the quality of life for diverse client groups through advocacy and empowerment.
Overview
11
11
years of professional experience
Work History
Direct Support Professional Caregiver
Onelife Unlimited
Surprise, AZ
09.2022 - Current
Participate in team meetings to discuss current issues affecting the health, safety, or well-being of clients or staff members.
Worked closely with clinical staff to support therapeutic and behavioral plans.
Consult with the client care team to continually update care plans.
Maintain accurate documentation of client behavior, progress notes, and incident reports.
Human Service Specialist III
DIVISION OF DEVELOPMENTAL DISABILITIES
Surprise, AZ
07.2016 - 03.2025
Lead Case Manager in a specialized behavioral health unit; mentored new and existing employees.
Works well with leadership and other stakeholders.
Facilitated team meetings with clinical teams, medical professionals, and coordinated services, including behavioral health and housing.
Experience as an SSI representative payee managing client funds.
Experience in court proceedings.
Experience working under high stress, and with challenging cases, or teams.
Experience using interpreter services: Language Connection.
Assisted families and teams through various denial processes: ALTCS, SSI, and SMI appeals.
Updating mandatory reports in a timely manner, and ensuring needs are met based on member needs, wants, service coordination and delivery.
Analyze and interpret the needs of others.
Conduct interviews and needs assessments in a time-efficient, objective manner.
Advocacy for clients best interests.
Complying with policies for the department, along with state and federal statutes, or laws.
Assessing, monitoring, and reevaluating treatment plans.
Human Service Specialist II
DIVISION OF DEVELOPMENTAL DISABILITIES
Surprise, AZ
04.2015 - 07.2016
Awareness and knowledge of the methods, procedures, and techniques for treatment plans.
Resolve problems, and achieve planned outcomes.
Analyze and interpret the needs of the family and clients.
Monitoring and evaluating services for members with developmental disabilities.
Providing community resources based on needs.
R.O.S.S. Liaison
HOUSING AUTHORITY OF MARICOPA COUNTY
Peoria, AZ
11.2014 - 04.2015
Regular contact in the community; including conducting surveys.
Participated in workshops and supporting clients with filling out various applications.
Worked with the Woman's Health Coalition supporting victims with resources based on their needs and ensuring they are aware of their rights and options.
Education
Bachelor of Science - Criminal Justice with a concentration in Human Services
University of Phoenix
Phoenix, AZ
08.2014
Associates of Arts - Psychology
University of Phoenix
Phoenix, AZ
07.2012
G.E.D. -
Phoenix College
Phoenix, AZ
09.2011
Skills
Intranet based programs
Leadership skills
HIPAA/AHCCCS compliance
Cultural sensitivity
Quality assurance
Team building
SSI payee
Client advocacy
Care plan development
Conflict resolution
Medical chart documentation
Oral and written communication
Crisis intervention
Policy compliance
CPR certified
Article 9 certified
References
Available upon request.
Timeline
Direct Support Professional Caregiver
Onelife Unlimited
09.2022 - Current
Human Service Specialist III
DIVISION OF DEVELOPMENTAL DISABILITIES
07.2016 - 03.2025
Human Service Specialist II
DIVISION OF DEVELOPMENTAL DISABILITIES
04.2015 - 07.2016
R.O.S.S. Liaison
HOUSING AUTHORITY OF MARICOPA COUNTY
11.2014 - 04.2015
Bachelor of Science - Criminal Justice with a concentration in Human Services