Summary
Overview
Work History
Education
Skills
References
Timeline
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Elecia Hart

Surprise,AZ

Summary

Dependable professional with extensive experience in social services, specializing in DDD members with co-occurring diagnoses, and vulnerable populations and wards. Proven track record as an advocate, demonstrating effective community modeling for individuals striving for self-sufficiency. Expertise in developing tailored support plans, and facilitating access to essential resources. Strong commitment to enhancing the quality of life for diverse client groups through advocacy and empowerment.

Overview

11
11
years of professional experience

Work History

Direct Support Professional Caregiver

Onelife Unlimited
Surprise, AZ
09.2022 - Current
  • Participate in team meetings to discuss current issues affecting the health, safety, or well-being of clients or staff members.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Consult with the client care team to continually update care plans.
  • Maintain accurate documentation of client behavior, progress notes, and incident reports.

Human Service Specialist III

DIVISION OF DEVELOPMENTAL DISABILITIES
Surprise, AZ
07.2016 - 03.2025
  • Lead Case Manager in a specialized behavioral health unit; mentored new and existing employees.
  • Works well with leadership and other stakeholders.
  • Facilitated team meetings with clinical teams, medical professionals, and coordinated services, including behavioral health and housing.
  • Experience as an SSI representative payee managing client funds.
  • Experience in court proceedings.
  • Experience working under high stress, and with challenging cases, or teams.
  • Experience using interpreter services: Language Connection.
  • Assisted families and teams through various denial processes: ALTCS, SSI, and SMI appeals.
  • Updating mandatory reports in a timely manner, and ensuring needs are met based on member needs, wants, service coordination and delivery.
  • Analyze and interpret the needs of others.
  • Conduct interviews and needs assessments in a time-efficient, objective manner.
  • Advocacy for clients best interests.
  • Complying with policies for the department, along with state and federal statutes, or laws.
  • Assessing, monitoring, and reevaluating treatment plans.

Human Service Specialist II

DIVISION OF DEVELOPMENTAL DISABILITIES
Surprise, AZ
04.2015 - 07.2016
  • Awareness and knowledge of the methods, procedures, and techniques for treatment plans.
  • Resolve problems, and achieve planned outcomes.
  • Analyze and interpret the needs of the family and clients.
  • Monitoring and evaluating services for members with developmental disabilities.
  • Providing community resources based on needs.

R.O.S.S. Liaison

HOUSING AUTHORITY OF MARICOPA COUNTY
Peoria, AZ
11.2014 - 04.2015
  • Regular contact in the community; including conducting surveys.
  • Participated in workshops and supporting clients with filling out various applications.
  • Worked with the Woman's Health Coalition supporting victims with resources based on their needs and ensuring they are aware of their rights and options.

Education

Bachelor of Science - Criminal Justice with a concentration in Human Services

University of Phoenix
Phoenix, AZ
08.2014

Associates of Arts - Psychology

University of Phoenix
Phoenix, AZ
07.2012

G.E.D. -

Phoenix College
Phoenix, AZ
09.2011

Skills

  • Intranet based programs
  • Leadership skills
  • HIPAA/AHCCCS compliance
  • Cultural sensitivity
  • Quality assurance
  • Team building
  • SSI payee
  • Client advocacy
  • Care plan development
  • Conflict resolution
  • Medical chart documentation
  • Oral and written communication
  • Crisis intervention
  • Policy compliance
  • CPR certified
  • Article 9 certified

References

Available upon request.

Timeline

Direct Support Professional Caregiver

Onelife Unlimited
09.2022 - Current

Human Service Specialist III

DIVISION OF DEVELOPMENTAL DISABILITIES
07.2016 - 03.2025

Human Service Specialist II

DIVISION OF DEVELOPMENTAL DISABILITIES
04.2015 - 07.2016

R.O.S.S. Liaison

HOUSING AUTHORITY OF MARICOPA COUNTY
11.2014 - 04.2015

Bachelor of Science - Criminal Justice with a concentration in Human Services

University of Phoenix

Associates of Arts - Psychology

University of Phoenix

G.E.D. -

Phoenix College