Electa Moorer Chirwa
Atlanta,GA
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Boston Market. Proven problem-solver with a strong focus on enhancing customer satisfaction and team performance. Recognized for reliability and energetic approach, consistently achieving operational goals while maintaining high standards of service.
Overview
6
6
years of professional experience
Work History
Home Health Aide
Agape comfort, care solutions
09.2025 - Current
- Facilitated daily living activities to enhance client comfort and ensure safety.
- Monitored client health, reporting changes to healthcare professionals without delay.
- Maintained a clean, organized environment for optimal hygiene and client well-being.
- Coordinated transportation for medical appointments as necessary.
- Documented client progress and care notes accurately in records.
- Provided mental and emotional support to promote client happiness and health.
- Prepared meals and snacks according to prescribed dietary guidelines.
- Followed HIPAA regulations to protect confidentiality of sensitive patient information.
Delivery Driver
Uber Eats
05.2025 - Current
- Communicated order status and delivery schedules to customers efficiently.
- Delivered fresh food to residential and business locations within local area.
- Utilized GPS for optimal route navigation, ensuring timely deliveries.
- Inspected vehicles regularly for safety compliance and maintenance requirements.
- Collaborated with restaurant staff to verify accuracy of orders before delivery.
- Ensured proper handling of groceries, maintaining product quality and freshness.
- Followed hygiene and safety protocols during food handling and transportation.
- Addressed customer inquiries and issues promptly, providing exceptional service.
Retail Sales Associate Cashier
Airport retail management – CREWS
05.2024 - 08.2025
- Greeted customers upon entry, addressing needs with prompt and attentive service.
- Operated cash register for transactions, ensuring accuracy across all payment methods.
- Built customer relationships to promote repeat business and enhance loyalty.
- Resolved complaints professionally, improving customer relations and satisfaction.
- Maintained balanced cash drawers, confirming accuracy at shift's conclusion.
- Restocked and organized merchandise in front lanes to enhance accessibility.
- Counted cash drawer balances at beginning and end of shifts for precision.
- Maintained clean workspace, contributing to positive customer experiences.
Cashier
J&J Bubbles Laundromat
08.2023 - 02.2024
- Delivered exceptional customer service by greeting patrons and addressing inquiries efficiently.
- Maintained organized workspace to create a welcoming environment for customers.
- Resolved customer complaints professionally, fostering loyalty and positive experiences.
- Handled high-pressure situations calmly during peak hours and challenging interactions.
- Accurately counted cash drawers at each shift's start and end to ensure financial integrity.
- Provided comprehensive product knowledge to assist customers with informed purchasing decisions.
- Trained new employees on company policies and procedures for optimal performance.
- Supported fellow cashiers by managing complex transactions and covering breaks effectively.
Shift Manager
Boston Market
04.2020 - 07.2023
- Resolved escalated customer issues while upholding company standards and demonstrating problem-solving skills.
- Trained and mentored new employees on policies and procedures for seamless team integration.
- Delegated tasks effectively while providing clear instructions to enhance overall team performance.
- Coached crew members to improve efficiency and motivation within the team.
- Collaborated with Shift Managers to ensure consistent policy enforcement across all shifts.
- Maintained a calm demeanor during high-volume periods, ensuring smooth operations and setting a positive example.
- Monitored inventory closely to optimize stock levels, reduce waste, and control costs.
- Managed employee schedules to ensure adequate coverage during peak hours, improving workflow efficiency.
Education
GED -
Adult Education Center Of Palm Beach
West Palm Beach, FLSkills
- Cash Handling
- Problem-Solving
- Energetic and Enthusiastic
- Punctual and Reliable
- Opening and closing procedures
- Customer service focus
- Decision-Making
Timeline
Home Health Aide
Agape comfort, care solutions
09.2025 - Current
Delivery Driver
Uber Eats
05.2025 - Current
Retail Sales Associate Cashier
Airport retail management – CREWS
05.2024 - 08.2025
Cashier
J&J Bubbles Laundromat
08.2023 - 02.2024
Shift Manager
Boston Market
04.2020 - 07.2023
GED -
Adult Education Center Of Palm Beach
Custom Section 1
REFERENCES
- Gary B. Hawkins, Sr., Job Ready Instructor, The Lord's Place, 2808 North Australian Avenue, West Palm Beach, FL, 33407, 561.494.0125 Ext. 1132, ghawkins@thelordsplace.org
- Kevin Brown, Job Ready Instructor, The Lord's Place, 2808 North Australian Avenue, West Palm Beach, FL, 33407, 561.433.6032, kbrowntlp@gmail.com