Elegance Hartwick
Natrona Heights,PA
Summary
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Overview
8
8
years of professional experience
Work History
Senior Account Manager
Profroma OnePoint
03.2024 - 07.2024
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Maintained detailed records of account activities, ensuring accurate reporting for upper management review purposes later on.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Built and managed ecommerce websites to streamline the customer order process.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Delivered sales presentations and pitches to clients.
Account Manager
PCNA
01.2021 - 03.2024
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Oversaw all business opportunity within an assigned territory base
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Built relationships with customers and community to promote long term business growth.
- Maintained expertise in both Canadian and other international areas of the business.
- Hosted virtual trade shows to engage with customer base
Service Specialist
PCNA
04.2018 - 12.2021
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
- Supported the Account Manager team with quotes, phone calls and follow ups.
- Updated customers on order status and made account changes as needed on behalf of the account manager.
- Addressed customer concerns regarding shipping, product availability etc.
- Worked as a team with various departments (Order Processing, Art, Production, Marketing, Product Development, etc.) to ensure successful order deployment, product delivery and customer satisfaction.
Order Processing Specialist
PCNA
09.2016 - 12.2018
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Assisted customers with product and service selections.
- Communicated with customers to answer questions and perform account maintenance.
- Enhanced order accuracy by meticulously reviewing and verifying customer information and order details.
- Developed strong relationships with clients through personalized attention and prompt response times.
- Contributed to team''s monthly goals by efficiently handling a high volume of order requests daily.
- Emailed and called customers with questions regarding their
- Supplied recommendations for out-of-stock items.
Education
Business Management
Indiana University of Pennsylvania
Indiana, PASkills
- Business Development
- Excellent negotiation skills
- Territory Management
- Customer Relations
- Revenue Generation
- Strategic Planning
- Order Management
- Customer Relationships
- CRM Systems
Accomplishments
- Awarded the 2022 Supplier Choice award for “Doing the Right Thing”.
- Expanded assigned territory by 18% in 2022 and by 25% in 2023.
- Strong leadership skills used to train new hires.
- Top performer in fourth quarter sales for Poly Concept North America in 2021.
- Multiple years of experience with Salesforce.
Timeline
Senior Account Manager
Profroma OnePoint
03.2024 - 07.2024
Account Manager
PCNA
01.2021 - 03.2024
Service Specialist
PCNA
04.2018 - 12.2021
Order Processing Specialist
PCNA
09.2016 - 12.2018
Business Management
Indiana University of Pennsylvania
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