Elektra Olivares
Laurel,MS
Summary
Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Reliable and efficient with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Significant expertise in customer service within insurance and medical equipment industry.
Overview
5
5
years of professional experience
Work History
Durable Medical Equipment Representative
Jones County Medical Supply
01.2024 - Current
- Developed custom-tailored solutions for individual patient needs based on thorough assessments of their specific requirements.
- Cultivated a positive reputation within the industry through participation in professional associations and community outreach initiatives related to durable medical equipment access.
- Worked closely with customer support in resolving complex issues, ensuring complete satisfaction and fostering ongoing loyalty.
- Optimized order processing procedures by implementing an efficient system that reduced errors and expedited deliveries to endusers.
- Facilitated training sessions for new employees on product knowledge, sales techniques, and company policies, enhancing overall team performance.
- Assisted clients in understanding insurance coverage for durable medical equipment purchases, resulting in increased accessibility to necessary items.
Preschool Teacher
Highland Learning Center
01.2022 - 01.2024
- Taught children foundational skills in colors, shapes and letters.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Developed professional relationships with parents, teachers and directors
Cashier/Server
Fins Seafood Market & Grill
03.2021 - 08.2021
- Served guest when needed
- Answered customer questions and provided store information.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Northeast Jones High School
Laurel, MS05.2022
Psychology
Jones County Junior College
Ellisville, MS12-2026
Skills
- Social Skills Development
- Effective Listening
- Communication
- Time management
- Ability to learn and adapt quickly
- Active listening
- Customer service
- Data entry
- Computer proficiency
- Call management
- Customer satisfaction measurement
Timeline
Durable Medical Equipment Representative
Jones County Medical Supply
01.2024 - Current
Preschool Teacher
Highland Learning Center
01.2022 - 01.2024
Cashier/Server
Fins Seafood Market & Grill
03.2021 - 08.2021
High School Diploma -
Northeast Jones High School
Psychology
Jones County Junior College