Elen Torres
Vineyard
Summary
Compassionate pet groomer with two years of experience in grooming and animal care. Known for effective communication with pet owners and maintaining high safety standards. Ready to enhance customer satisfaction through tailored grooming services.
Overview
8
8
years of professional experience
Work History
Pet Groomer
Norma Petcare
Houston
11.2023 - 11.2025
- Bathed and groomed pets following safety and hygiene protocols.
- Utilized grooming tools to trim pet nails.
- Assisted pet owners in selecting suitable grooming services for their pets.
- Maintained cleanliness of grooming area and equipment after each session.
- Communicated effectively with pet owners regarding their pets' needs and behaviors.
- Managed appointment schedules to throughout the day.
- Monitored pets during grooming sessions to ensure safety.
- Provided bathing, brushing, clipping, trimming and styling of pet fur coats.
- Educated customers on proper home care techniques such as brushing, bathing and nail trimming between visits.
- Greeted customers and their pets upon arrival for grooming services.
- Ensured safety of all animals while they were in the salon environment by keeping them secure at all times.
- Demonstrated excellent customer service skills when dealing with difficult or irate pets.
- Communicated effectively with customers about their pet's behavior during the grooming process.
- Performed routine maintenance tasks on clippers, scissors and other tools used in the grooming process.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
Warehouse Worker
Academy Sports Outdoors
Houston
09.2021 - 07.2022
- Operated warehouse equipment to move and organize merchandise efficiently.
- Maintained inventory accuracy through regular counts and system updates.
- Assisted team members with loading and unloading products safely.
- Ensured compliance with safety protocols during daily operations.
- Prepared orders for shipment by packing and labeling products correctly.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Organized warehouse space for efficient storage of products.
- Operated scanners, computers, and other equipment to track orders.
- Followed established guidelines for picking orders accurately.
Customer Service Assistant
Stein Mart
Houston
02.2018 - 05.2020
- Assisted customers service requests.
- Resolved customer complaints promptly and professionally.
- Collaborated with team members to ensure smooth operations.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Handled returns and exchanges in the store .
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Organized promotional displays according to company guidelines.
Education
High School Diploma -
Mayde Creek High School
Texas06-2018
Skills
- Animal care
- Grooming techniques
- Equipment maintenance
- Customer service
- Pet grooming techniques
- De-matting techniques
- Nail trimming
- Haircut styling
- Teeth brushing
- Safe drying
- Flea and tick treatments
- Patience with animals
- Tick removal
- Clipper skills
- Scissor skills
- Ear cleaning
- Feeding
- Cage Cleaning
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Pet Groomer
Norma Petcare
11.2023 - 11.2025
Warehouse Worker
Academy Sports Outdoors
09.2021 - 07.2022
Customer Service Assistant
Stein Mart
02.2018 - 05.2020
High School Diploma -
Mayde Creek High School