Elena Adams
Santa Maria,CA
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Private Care Giver
Self-employeed
Santa Maria, CA
01.2023 - Current
- Assisted with daily living activities, ensuring client safety and comfort.
- Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Developed and implemented tailored care plans based on individual needs and preferences.
- Monitored client health metrics, reporting changes to families or healthcare professionals promptly.
- Administered medications as prescribed, maintaining accurate records for compliance.
- Facilitated communication between clients and family members to foster supportive relationships.
- Evaluated care strategies regularly, making adjustments to improve service delivery and outcomes.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, providing compassionate and attentive care, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced self-esteem.
Nail Artist and Technician
A Splash of Beautiful
Santa Maria, CA
06.2021 - Current
- Designed and executed intricate nail art designs tailored to client preferences.
- Maintained high standards of sanitation and cleanliness in workstations.
- Assisted clients in selecting nail colors and styles, enhancing customer satisfaction.
- Utilized advanced nail technology to apply gel and acrylic nails efficiently.
- Educated clients on nail care maintenance and product recommendations for longevity.
- Managed scheduling of appointments to optimize workflow and reduce wait times.
- Increased client retention rate by building strong relationships and offering personalized nail care solutions.
- Utilized various tools and products skillfully to create intricate designs while maintaining the integrity of the natural nails.
- Offered expert advice on product selection to clients, boosting sales of nail care items and strengthening customer trust in the salon's expertise.
- Educated clients on proper nail care techniques, contributing to healthier nails and longer-lasting manicures.
- Consistently received positive feedback from clients, leading to increased referrals and new business opportunities.
- Enhanced customer satisfaction by providing high-quality nail art and ensuring a comfortable salon experience.
- Maintained clean, organized workstations to ensure a safe and sanitary environment for clients and staff.
- Prioritized hygiene at all times by sanitizing equipment after every use according to state regulations.
- Expanded salon's menu of services by introducing innovative nail art options based on industry trends.
- Assisted in marketing efforts by creating eye-catching displays showcasing the latest nail art trends for increased visibility.
- Developed loyal clientele through consistent delivery of exceptional services tailored to individual preferences.
- Performed thorough consultations with each client before beginning any service, ensuring clear understanding of desired results.
- Displayed flexibility in accommodating last-minute appointment changes while managing a busy schedule.
- Ensured inventory levels were maintained consistently, preventing shortages that could impact service availability.
- Provided exceptional customer service by addressing concerns promptly and professionally, fostering client loyalty.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Prepared nail beds and cuticles, shaped nails and administered polishes, creams and cuticle oils.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Executed pedicures and manicures using professional quality products and tools.
- Adapted quickly to new techniques and processes in painting applications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Shift Leader
Starbucks
Santa Maria, CA
2014 - 2018
- Supervised daily operations to ensure optimal customer service and product quality.
- Trained and mentored new baristas on beverage preparation and customer interaction techniques.
- Managed inventory levels, minimizing waste while ensuring availability of popular products.
- Implemented efficient workflows to enhance team performance during peak periods.
- Resolved customer complaints promptly, enhancing overall satisfaction and retention rates.
- Coordinated staff schedules to maintain adequate coverage during high-demand hours.
- Conducted regular quality checks on beverages and food items to uphold brand standards.
- Led team meetings to communicate goals, share best practices, and motivate staff engagement.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
Assistant Manager
Beauty Connections Salon
Santa Maria, CA
2012 - 2014
- Assisted in managing salon operations, ensuring smooth daily functions and exceptional customer service.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service Manager
Walmart
Santa Maria, CA
2006 - 2010
- Supervised daily cash register operations to ensure accurate transactions and high customer satisfaction.
- Trained and mentored new cashiers on procedures and best practices for efficient checkout processes.
- Ensured compliance with company policies, safety regulations, and financial controls across all cash handling activities.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored areas for security issues and safety hazards.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
- Maintained accurate financial records, ensuring reconciliation of cash drawers and deposits without discrepancies.
- Enhanced security measures, reducing instances of fraud at point of sale.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Institute of Beauty Culture - Manicurist
Allan Hancock Community Colle
Santa Maria, CA03-2021
High School Diploma -
Santa Maria High School
Santa Maria, CA05-2001
Skills
- Positive attitude
- Troubleshooting and repair
- Complaint handling and resolution
- Team leadership and Decision-Making
- Time management and Schedule Preparation
- Customer service and Follow-up
- Staff management, training and development
- Verbal and written communication
- Goal setting
- Teamwork and collaboration
- Active listening and Multitasking Abilities
- Problem-solving aptitude
Certification
- Manicurist License - Valid Until 07/31/2027
- Manicuring Certification Training - Issued 03/03/2021
Timeline
Private Care Giver
Self-employeed
01.2023 - Current
Nail Artist and Technician
A Splash of Beautiful
06.2021 - Current
Shift Leader
Starbucks
2014 - 2018
Assistant Manager
Beauty Connections Salon
2012 - 2014
Customer Service Manager
Walmart
2006 - 2010
Institute of Beauty Culture - Manicurist
Allan Hancock Community Colle
High School Diploma -
Santa Maria High School