Jessica Sandefur
Seymour,IN
Summary
Dynamic and results-oriented professional with extensive experience in care management and retail operations, notably with Journey North Care Management. Excelled in time management and customer service, enhancing client satisfaction and operational efficiency. Proven track record in improving training effectiveness and implementing cost-reduction strategies, achieving notable increases in employee retention and customer loyalty.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Private Care Giver
Journey North Care Management
09.2023 - Current
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted patients with self-administered medications.
- Documented vitals, behaviors, and medications in client medical records.
First Assistant Manager
Casey's General Store
01.2023 - 09.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
Second Assistant Manager
Culvers Franchising System
04.2022 - 12.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Master Trainer
McDonald's Restaurant
03.2021 - 04.2022
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Evaluated training needs to improve training quality.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Arranged meeting spaces and supporting materials for each class.
- Recruited, interviewed and onboarded new instructors, boosting corporate success.
- Supervised completion of exams and sent results to testing headquarters.
ER Medical Scribe
Scribe America
01.2016 - 11.2017
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Accompanied physicians through day in fast-paced, stressful environments.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
- Used EPIC Software to input information into computerized patient record system.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
Education
No Degree - Human Resources Training
Indiana Tech
Fort Wayne, IN09-2023
High School Diploma -
Seymour High School
Seymour, IN06-2014
Skills
- Work station setup
- Food handling standards
- Time management proficiency
- Order review
- Food assembly
- Behavior redirection
- Community activities
- Client documentation
- Care plan assessment
Certification
Certified Human Resources Management
Timeline
Private Care Giver
Journey North Care Management
09.2023 - Current
First Assistant Manager
Casey's General Store
01.2023 - 09.2023
Second Assistant Manager
Culvers Franchising System
04.2022 - 12.2022
Master Trainer
McDonald's Restaurant
03.2021 - 04.2022
ER Medical Scribe
Scribe America
01.2016 - 11.2017
Certified Human Resources Management
No Degree - Human Resources Training
Indiana Tech
High School Diploma -
Seymour High School
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