Hi, I’m
Elena Arbelaez Marin
Coral Springs,FL
Summary
Multi-talented service manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing several years of progressive experience.
Overview
7
years of professional experience
Work History
El Balcon De Las Americas RestaurantCoral Springs, FL
Service Manager
12.2017 - Current
Job overview
- Implemented customer feedback mechanisms to gather insights and improve service offerings.
- Addressed customer questions and concerns regarding products and services.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Coordinated with sales and marketing teams to develop service offers and promotions.
Education
Nuestra Señora De El PilarColombia
High School Diploma
12-2008
Skills
- Supply procurement
- After-sales support
- Productivity monitoring
- Conflict resolution
- Bilingual [language] and [language]
- Interpersonal relationships
- Problem-solving
- Multitasking and organization
- Customer service
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Service Manager
El Balcon De Las Americas Restaurant
12.2017 - Current
Nuestra Señora De El Pilar
High School Diploma
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