Elena Atlas
FirstService Residential
Las Vegas,NV
Results-driven operations leader with expertise in resident care, team development, and process improvement. Skilled in scaling teams, developing SOPs, and streamlining workflows to enhance operational effectiveness. Combines internal leadership experience with prior Director of Operations role, overseeing business growth initiatives and organizational transformation. Recognized for building high-performing teams that achieve measurable outcomes.
1
Language
18
years of professional experience
Work History
Resident Support Services Team Lead
3 Years 6 Months
FirstService Residential - Las Vegas, NV | 02.2023 - Current
- Expanded RSS team from 3 to 20 associates through recruiting, onboarding, training, mentoring, and performance coaching.
- Developed training programs and standardized procedures to streamline workflows and support operational consistency.
- Utilized Zendesk reporting to identify trends and support operational decision-making.
- Partnered with leaders across departments to resolve complex resident concerns, improving service delivery and resident satisfaction.
- Partnered with leaders across multiple departments and markets to resolve complex resident concerns and strengthen service delivery.
- Utilized Zendesk reporting and Excel dashboards to identify trends and support operational decision-making.
Director of Operations
9 Years
Yogibz Consulting LLC - Fort Lauderdale. FL | 01.2013 - 01.2022
- Partnered directly with ownership to develop and execute strategic growth initiatives for a merchant cash advance organization.
- Directed call center and loan processing operations, recruiting, workforce management, and customer experience initiatives.
- Managed advertising budgets and marketing spend across multiple lead sources to optimize lead acquisition.
- Secured investor capital through private funding partnerships, enabling increased capacity for merchant funding.
- Directed call center operations, recruiting, workforce management, and customer experience initiatives.
- Managed advertising budgets and marketing spend across multiple lead sources.
- Cultivated relationships with funding partners, investors, vendors, and stakeholders to enhance collaboration and support growth.
- Oversaw property management operations, budgets, and vendor management.
Sales Assistant
4 Years
Balfour Management (Boutique Wealth Management Firm) - Fort Lauderdale, FL | 01.2009 - 01.2013
- Facilitated operations for licensed investment professionals at boutique wealth management and investment advisory firm.
- Managed client onboarding, account documentation, compliance-sensitive records, and client communications.
- Acted as a primary client contact, building strong relationships while supporting business development and operational coordination.
- Coordinated administrative and operational tasks in highly regulated financial services environment.
Education
Community Manager Pre-Licensing Program
UNLV
(In Progress)
Business Management Coursework
Broward College
Skills
Resident Support Services
Operations Leadership
Service operations management
Workforce Planning
Process Improvement
SOP Development
Project Management
Process optimization
Accomplishments
- Expanded RSS staffing from 3 to 20 associates.
- Generated millions in funding opportunities through strategic lead acquisition channels.
- Raised private investor capital to support merchant funding initiatives and portfolio growth.
- Developed training programs, SOPs, and operational improvements that enhanced service delivery.
Languages
Spanish
Full Professional
AWARDS
2026 Nevada Excellence Award, Customer Service Spotlight
Timeline
Resident Support Services Team Lead
FirstService Residential
02.2023 - CurrentRead more
Director of Operations
Yogibz Consulting LLC
01.2013 - 01.2022Read more
Sales Assistant
Balfour Management (Boutique Wealth Management Firm)
01.2009 - 01.2013Read more
UNLV - , Community Manager Pre-Licensing Program
Read more
Broward College - , Business Management Coursework
Read more