Elena Barbee
Guthrie,OK
Summary
Polite and professional T1 Call Center Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
10
10
years of professional experience
Work History
Call Center Agent- T1
Costco
Oklahoma City, OK
10.2023 - Current
- Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring the highest quality of service for clients.
- Managed timely and effective replacement of damaged or missing products.
- Developed expert knowledge of company products and services to provide accurate information to customers.
Team Lead
Whataburger
05.2023 - 10.2023
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Deli/Bakery Associate
Walmart
10.2019 - 05.2023
- Consistently met or exceeded productivity goals while maintaining high-quality standards for all baked goods produced.
- Improved bakery efficiency through effective time management and prioritization of tasks.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
Department Manager
Walmart
10.2016 - 10.2019
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Deli/ Bakery Department Lead
Walmart Neighborhood Market
06.2014 - 10.2016
- Conducted regular performance evaluations, providing constructive feedback for individual growth and development.
- Managed cross-functional projects, ensuring timely completion and alignment with company goals.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Education
Certificate -
Upland Christian Academy
Upland, CAHigh school diploma - Design
Victor Valley College
Victorville, CA03.2024
Skills
- Econ Trained
- Logistics Trained
- Chat
- AutoCAD
- Problem-solving skills
- Staff education and training
Assessments
- Medical receptionist skills, Proficient, 08/01/22, Managing physician schedules and maintaining accurate patient records
- Customer service, Proficient, 08/01/22, Identifying and resolving common customer issues
- Administrative assistant/receptionist, Proficient, 03/01/23, Using basic scheduling and organizational skills in an office setting
- Work style: Reliability, Proficient, 09/01/22, Tendency to be reliable, dependable, and act with integrity at work
Timeline
Call Center Agent- T1
Costco
10.2023 - Current
Team Lead
Whataburger
05.2023 - 10.2023
Deli/Bakery Associate
Walmart
10.2019 - 05.2023
Department Manager
Walmart
10.2016 - 10.2019
Deli/ Bakery Department Lead
Walmart Neighborhood Market
06.2014 - 10.2016
Certificate -
Upland Christian Academy
High school diploma - Design
Victor Valley College