ELENA BENALLY
Phoenix,AZ
Summary
Experienced Medical Billing Leader with 24 years in Indian Health Service facilities. Expert in claims preparation, submission, and follow-up, with a strong focus on denial resolution and accounts receivable management. Proficient in Medicaid, Medicare, and private insurance billing processes, currently serving as Acting Billing Supervisor and Lead Medical Biller.
Overview
23
23
years of professional experience
Work History
Lead Medical Biller / TPB Medical Support Assistant
Phoenix Indian Medical Center
Phoenix, AZ
01.2023 - Current
- Maintained and reviewed unbilled claims within 24 hours; analyzed system-generated reports daily to identify claims ready for billing.
- Document account activity via accounts receivable and provide accurate claim status accounting for Medicaid, Medicare, private insurance, VA, and non-beneficiary accounts.
- Analyzed complex medical and regulatory information to abstract data from health records and electronic health records; applied CPT, HCPCS, and ICD-10 codes for diagnosis and claim processing.
- Conducted staff training on medical and dental claims for third-party payers using electronic and hardcopy methods with Dentrix and related billing systems.
- Served as timekeeper liaison by reviewing and verifying timecards, employee and supervisor signatures.
- Achieved GS-0679-09, Step 8 classification in federal service.
Billing Supervisor (Acting Detail)
Phoenix Indian Medical Center
Phoenix, AZ
12.2025 - 07.2026
- Provide acting supervisory oversight for third-party billing operations, supporting accurate billing, timely claim submission, workload priorities, and team productivity. Approved time attendance via ITAS resolved errors and time discrepancies.
- Monitored claim status, performance metrics, and daily workflows to ensure timely completion of billing actions.
- Conduct representative claim audits to evaluate accuracy and quality; identify denial and rejection trends and guide corrective action, verifying Provider credentials and refile claims according to federal, state, and tribal regulations.
- Trained staff on Third-party Billing functions, including inpatient, outpatient, ambulatory, and dental encounters, while analyzing medical documentation and resolving eligibility benefit issues in coordination with patient registration and benefit coordinators.
- Interacting with patients and addressing any concerns or complaints ensures continuity of patient care.
- GS-0679-09, Step 8
Billing Technician
Gallup Indian Medical Center
Gallup, NM
11.2003 - 12.2022
- Managed accurate and timely preparation and submission of claims to third-party payers and responsible parties in accordance with Gallup Indian Medical Center and IHS policies.
- Managed unbilled claims for patient receivables, reviewing system-generated reports daily to expedite billing process.
- Maintained and controlled unbilled claims for assigned patient receivables, reviewing system-generated reports daily to identify claims ready for billing.
- Analyzed complex medical and regulatory information to identify optimal billing methods and resolve billing issues effectively.
- Compiled payer accounting and daily billing productivity reports for supervisor review, detailing billed claims and outstanding balances.
- Applied ICD-10-CM, CPT/HCPCS, medical terminology, abbreviations, and EHR/PCC documentation to interpret medical records and resolve claim issues.
- Processed dental, Inpatient, Outpatient, ASC claims with third-party payers through electronic and hardcopy claim methods using Dentrix software, and tort legal claims.
Education
High School Diploma/Equivalent -
Gallup High School
Gallup, NMGeneral/AAS Coursework Completed -
University of New Mexico - Gallup Branch
Gallup, NMSkills
- Healthcare revenue cycle
- Revenue cycle management
- End-to-end billing
- Third-party billing
- Claims adjudication
- CPT coding
- Claims auditing
- Accounts receivable workflows
- RPMS-Govt software Dentrix LMS Point of sale/Pharmacy PowerPoint Change Healthcare (Third Party Clearinghouse) ITAS Microsoft Windows Microsoft Excel Claims processing PowerPoint
TRAINING & COMPLIANCE
- HHS 2026 Information System Security Awareness (ISSA)
- HHS 2026 Mandatory training (LMS)
- HIPAA and Privacy Act compliance/Arbinger Trainings
Timeline
Billing Supervisor (Acting Detail)
Phoenix Indian Medical Center
12.2025 - 07.2026
Lead Medical Biller / TPB Medical Support Assistant
Phoenix Indian Medical Center
01.2023 - Current
Billing Technician
Gallup Indian Medical Center
11.2003 - 12.2022
High School Diploma/Equivalent -
Gallup High School
General/AAS Coursework Completed -
University of New Mexico - Gallup Branch