Elena Bondikjova
Veles,North Macedonia
Summary
Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in instructional design, performance improvement, and leadership development.
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Learning and Development Manager
Princess Cruises
07.2023 - Current
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Conducted thorough needs assessments for individual departments to tailor training solutions accordingly.
- Evaluated the effectiveness of training programs using key performance indicators and adjusted content as needed.
- Mentored junior team members, fostering their growth and increasing departmental expertise.
- Aligned organizational goals with individual performance objectives through effective coaching and feedback sessions.
- Delivered engaging presentations and workshops at industry conferences, promoting the organization as a thought leader in learning and development strategies.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Conducted orientation sessions and organized on-the-job training for new hires.
Lead Navigator
Princess Cruises
02.2022 - 05.2023
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
- Fostered a positive work environment that encouraged collaboration and teamwork among employees.
- Optimized scheduling processes to ensure adequate staffing levels during peak hours of operation.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Coached and mentored teammates from different department to deliver polite, professional customer interactions.
Beauty Retail Assistant
Princess Cruises
07.2021 - 12.2021
- Maintained an organized and visually appealing store environment, ensuring optimal product placement and shelf stocking.
- Participated in ongoing training sessions to stay current with industry trends, new product launches, and best practices in customer service.
- Executed activities related to store initiatives to offer customers additional products and services.
- Monitored store''s online presence by responding to customer reviews, engaging with social media followers, and updating product listings as needed.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Online English Teacher
Alright School
09.2020 - 06.2021
- Worked with students between ages 3 and 12 on grammar, pronunciation and sentence construction.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Boosted student confidence through tailored feedback and individualized support in areas of improvement.
- Used pre-written curriculum to teach students English via remote video conferencing.
- Collaborated with fellow teachers to develop innovative teaching methods and share best practices for online learning environments.
Beauty Retail Assistant
Princess Cruises
07.2018 - 03.2020
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted in inventory management, conducting regular cycle counts to maintain accurate stock levels and minimize shrinkage.
- Cultivated a welcoming atmosphere for diverse clientele through attentive listening skills, genuine conversation starters about personal care interests.
- Developed strong relationships with clientele, fostering loyalty and repeat business through attentive service and follow-up communications.
- Educated customers on the benefits and proper usage of beauty tools like makeup brushes, sponges, and applicators to optimize their experience at home.
- Assisted store manager with administrative tasks including employee scheduling, invoice processing, and sales tracking reports analysis for data-driven decision making purposes.
- Participated in team-building activities to foster a collaborative, supportive work environment that encouraged employee growth and development.
Education
Bachelor of Arts - Philology - English Literature
Ss.Cyril And Methodious
Skopje, North Macedonia06.2015
Skills
- Adaptive learning
- E-learning development
- Organizational development
- Training delivery
- Coaching and mentoring
- Performance monitoring
- Cross-functional team development
- Training material development
- Team development strategies
- Excellent communication
- Organizational skills
- New hire on-boarding
- Analytical thinking
- Diversity and inclusion
- Employee relations
Languages
Spanish
Full Professional
English
Native or Bilingual
Serbian
Native or Bilingual
Bulgarian
Full Professional
Macedonian
Native or Bilingual
German
Limited Working
Timeline
Learning and Development Manager
Princess Cruises
07.2023 - Current
Lead Navigator
Princess Cruises
02.2022 - 05.2023
Beauty Retail Assistant
Princess Cruises
07.2021 - 12.2021
Online English Teacher
Alright School
09.2020 - 06.2021
Beauty Retail Assistant
Princess Cruises
07.2018 - 03.2020
Bachelor of Arts - Philology - English Literature
Ss.Cyril And Methodious
Similar Profiles
Lorenzo CozziLorenzo Cozzi
Deckhand at Harbourside Cruises/Sydney Princess CruisesDeckhand at Harbourside Cruises/Sydney Princess Cruises
Jessica PieriniJessica Pierini
Resident Guest Entertainer at Princess Cruises LinesResident Guest Entertainer at Princess Cruises Lines
Kathia OcoroKathia Ocoro
Future Cruises and Loyalty Manager at Princess Cruises Line - ONE CompanyFuture Cruises and Loyalty Manager at Princess Cruises Line - ONE Company
Erduan SaliuErduan Saliu
Scale Customer Success Manager at RemoteScale Customer Success Manager at Remote
Besarta IljaziBesarta Iljazi
Nail Technician at Nisa.KosmeticNail Technician at Nisa.Kosmetic