Elena Boone
Raleigh,NC
Summary
Detail-oriented individual with hands-on experience in client coordination and sales support. Facilitates effective communication between clients and staff, driving engagement and satisfaction. Eager to apply knowledge of client management systems, trends, and healthcare in a dynamic environment to support organizational goals. Currently pursuing a Bachelor of Science and aiming to learn and advance within an industry.
Overview
3
3
years of professional experience
Work History
Client Coordinator
Ideal Image/Elase Medspa
06.2025 - 05.2026
- Coordinated client appointments, ensuring optimal scheduling and resource allocation.
- Facilitated communication between clients and medical staff to enhance service delivery.
- Used effective sales tactics to help meet quarterly revenue goals.
- Used knowledge of aesthetics and contraindications to consult with clients and help personalize the best treatment options.
- Encouraged clients to schedule in-person consultations with medical professionals, effectively driving sales.
- Cross-sold memberships with services, or recommended additional services to achieve better results.
- Assisted in closing sales synchronously with medical professionals at the end of services or consultations.
- Managed patient intake processes, maintaining accurate records and detailed documentation of patient interactions.
- Assisted in developing marketing strategies to increase client engagement and retention.
- Provided training for new staff on client management systems and best practices.
- Resolved client inquiries promptly, fostering positive relationships and trust with patients.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Established long-term relationships with clients by consistently delivering exceptional service.
- Served as a primary point of contact for clients, managing expectations and ensuring streamlined communication.
- Organized company events attended by clients while maintaining a professional image and expanding relationships for partnerships.
- Analyzed client feedback to identify areas for improvement, implementing necessary changes for enhanced service delivery.
- Negotiated contract terms with clients, securing beneficial agreements for both parties.
- Managed crisis situations with clients, minimizing impact on client satisfaction and company reputation.
Sales Associate
Bath & Body Works
12.2024 - 06.2025
- Assisted customers in selecting products, enhancing their shopping experience.
- Maintained knowledge of product features and promotions to drive sales.
- Executed visual merchandising standards, ensuring appealing displays and organization.
- Managed cash register operations, processing transactions accurately and efficiently.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Provided feedback on inventory levels, contributing to stock management efforts.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Restaurant Hostess
First Watch
03.2024 - 10.2024
- Greeted and seated customers promptly, ensuring positive first impressions.
- Managed waitlist efficiently, optimizing table turnover and customer flow.
- Assisted in training new staff on customer service protocols.
- Coordinated with kitchen and serving staff to ensure timely order delivery.
- Resolved customer inquiries and concerns to enhance satisfaction levels.
- Handled phone inquiries and reservations, streamlining booking processes.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Team Leader
Coldstone Creamy
05.2023 - 09.2023
- Supervised team members to ensure efficient operations and high-quality customer service.
- Trained new staff on product knowledge and operational procedures to enhance team performance.
- Coordinated daily inventory management to maintain stock levels.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
Bachelor of Science - Science, Technology, And Society - Biomedical
North Carolina State University
Raleigh, NC12-2026
Skills
- CPR/AED
- Excel
- Salesforce proficiency
- CRM software
- Patient Charting
- BLS
- OSHA
- Childcare- Red Cross
- Stop the Bleed training
- Detail-oriented mindset
- Strong organization
- Time management expertise
- Exceptional communication
- Multitasking Abilities
Timeline
Client Coordinator
Ideal Image/Elase Medspa
06.2025 - 05.2026
Sales Associate
Bath & Body Works
12.2024 - 06.2025
Restaurant Hostess
First Watch
03.2024 - 10.2024
Team Leader
Coldstone Creamy
05.2023 - 09.2023
Bachelor of Science - Science, Technology, And Society - Biomedical
North Carolina State University