- Getting involved in local advocacy groups to promote positive change in the community
- Adventure Travel
Elena Castillo
Gretna
Summary
Detail-oriented professional with experience in food preparation and customer service. Known for effective time management and fostering a collaborative environment, contributing to seamless operations and enhanced customer satisfaction during peak hours.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pastry Chef/Barista
Le Café Éblouir
10.2024 - Current
- Collaborated with kitchen staff to ensure timely preparation and presentation of desserts.
- Monitored inventory levels, ensuring adequate supplies for daily production needs.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Computer Lab Assistant
Delgado Community College
09.2024 - Current
- Assisted students with software and hardware troubleshooting, enhancing user experience in computer labs.
- Maintained inventory of lab equipment and supplies, ensuring availability for student needs.
- Monitored lab usage and enforced policies to maintain a productive learning environment.
Crew Member
Panera Bread
05.2023 - 10.2024
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Operated kitchen equipment safely and efficiently, maintaining high standards of food quality.
- Collaborated with team to ensure timely order fulfillment during peak hours.
- Trained new crew members on operational procedures and customer service techniques.
Certified Trainer
Raising Cane's
10.2021 - 05.2023
- Mentored staff to improve performance, fostering a collaborative team environment.
- Implemented feedback mechanisms to continuously refine training materials and methods.
- Monitored participant workflow and behaviors throughout training process.
Education
Associate of Applied Science - Business Administration And Management
Delgado Community College
New Orleans, LA12-2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Reliability and punctuality
Certification
- BLS Certification October 2024- October 2026
Interests
Timeline
Pastry Chef/Barista
Le Café Éblouir
10.2024 - Current
Computer Lab Assistant
Delgado Community College
09.2024 - Current
Crew Member
Panera Bread
05.2023 - 10.2024
Certified Trainer
Raising Cane's
10.2021 - 05.2023
Associate of Applied Science - Business Administration And Management
Delgado Community College