Elena Centeno
Philadelphia,PA
Summary
Compassionate and motivated nursing student with a background in customer service and hospitality. Adept at building rapport, multitasking in high-pressure environments, and providing empathetic care. Currently pursuing an Associate Degree in Nursing at Community College of Philadelphia with a deep interest in oncology. Seeking a Patient Care Technician (PCT) role to gain hands-on clinical experience while contributing meaningfully to patient-centered care.
Overview
14
14
years of professional experience
Work History
Server (Seasonal)
Red Room Café
05.2018 - 10.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Loco Pez
10.2019 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Pizzeria Vetri
06.2015 - 10.2018
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Sak’s Fifth Avenue
09.2015 - 04.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Fashion Buyer / Sales Associate
Zinni’s of Philadelphia
10.2010 - 08.2015
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
- Sourced new vendors for exclusive partnerships, expanding product offerings and increasing customer interest.
- Negotiated favorable pricing and payment terms for merchandise, improving profit margins.
- Traveled to fashion shows and industry events, staying informed of emerging trends and establishing valuable connections.
Education
Associate Degree - Nursing (ADN)
Community College of Philadelphia
Philadelphia, PA05-2026
Associate Degree - Psychology
Community College of Philadelphia
Philadelphia, PA01.2016
High School Diploma - undefined
Preparatory Charter High School
Philadelphia, PA01.2013
Skills
- Strong work ethic
- Excellent Customer service
- Cleanliness standards
- Team collaboration
- Reliability
- Allergy awareness
- Team player
- Multitasking Abilities
- Reliable and responsible
- Warm and friendly
Timeline
Server
Loco Pez
10.2019 - 05.2021
Server (Seasonal)
Red Room Café
05.2018 - 10.2024
Sales Associate
Sak’s Fifth Avenue
09.2015 - 04.2016
Server
Pizzeria Vetri
06.2015 - 10.2018
Fashion Buyer / Sales Associate
Zinni’s of Philadelphia
10.2010 - 08.2015
Associate Degree - Psychology
Community College of Philadelphia
High School Diploma - undefined
Preparatory Charter High School
Associate Degree - Nursing (ADN)
Community College of Philadelphia
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