Elena Cosme
Springfield,MA
Summary
Healthcare professional prepared for this role with extensive experience in emergency department settings and consistent record of delivering high-quality patient care. Known for strong collaboration with medical teams and keen adaptability to fast-paced environments. Skilled in patient assessment, emergency response, and medical documentation with reliable and results-driven approach.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Department of Developmental Services
02.2025 - Current
- Provide daily supervision and training to Direct Care Worker I staff to ensure that they are acting as advocates for the individuals and demonstrate; respect and positive regard for individuals with developmental disabilities;
- Confirmed appointments, communicated with clients, and updated client records.
Emergency Department Technician
Cooley Dickinson Hospital
08.2024 - Current
- The Emergency Department Secretary/Technician is responsible for performing a variety of direct and non-direct patient care duties, including routine patient care duties, as well as clerical, supply, and messenger responsibilities.
- Telephone calls, responding to general inquiries and problem solving. Directs calls to others as appropriate. Performs general clerical assistance including copying, collation, filing, sorting and distributing paperwork.
Emergency Department Technician
Holyoke Medical Center
09.2022 - 08.2024
- Support medical team with patient care, maintain organized medical supplies, facilitate patient transport, assist in emergency procedures, and monitor vital signs.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Answered phone promptly and directed incoming calls.
- Responsible for accurate recording in electronic medical record as directed or needed
Medical Assistant
AFC Urgent Care
01.2021 - 08.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
PCT ICU-HCVV
Baystate
12.2020 - 12.2021
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Pharmacy Technician
CVS
07.2019 - 12.2020
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
CNA
Mont Marie Rehabilitation & Healthcare Center
08.2019 - 10.2020
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Home Health Aide
Victory Home Health Care
06.2017 - 07.2018
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
Diploma -
Paulo Freire Social Justice Charter School
Medical Assistant Practicum -
Holyoke Medical Center
Associate Liberal Arts - Health Science
Greenfield Community College
05-2025
Medical Assistant Certificate -
Greenfield Community College
06-2020
Skills
- CPR BLS
- Phlebotomy
- End-of-life care
- Infection Control
- Bilingual
- EKG
- Medical Terminology
- Medical Billing and Coding
- HIPAA Compliance
- Recordkeeping and file management
- Documentation and reporting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Department of Developmental Services
02.2025 - Current
Emergency Department Technician
Cooley Dickinson Hospital
08.2024 - Current
Emergency Department Technician
Holyoke Medical Center
09.2022 - 08.2024
Medical Assistant
AFC Urgent Care
01.2021 - 08.2022
PCT ICU-HCVV
Baystate
12.2020 - 12.2021
CNA
Mont Marie Rehabilitation & Healthcare Center
08.2019 - 10.2020
Pharmacy Technician
CVS
07.2019 - 12.2020
Home Health Aide
Victory Home Health Care
06.2017 - 07.2018
Diploma -
Paulo Freire Social Justice Charter School
Medical Assistant Practicum -
Holyoke Medical Center
Associate Liberal Arts - Health Science
Greenfield Community College
Medical Assistant Certificate -
Greenfield Community College
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