Elena Daly
Hanford
Summary
Motivated healthcare support professional with hands-on experience assisting patients and clinical staff in rehabilitation and medical settings. Currently completing Phlebotomy training and certified in Basic Life Support (BLS). Skilled as a Physical Therapy Technician, with experience guiding patients through therapeutic exercises, documenting medical records, using medical terminology, and maintaining clean, organized, and safe clinical environments. Strong interpersonal skills, teamwork, and dedication to providing high-quality patient care.
Overview
16
16
years of professional experience
1
1
Certification
Work History
- Scheduling appointments
- Filed and maintained medical records
- Providing patients with and answers regarding treatment
- Issuing receipts, credits, change and refunds
- Greeting clients upon entering establishment
- Resolve clients complaints
Associate
Dollar Tree
01.2023 - Current
- Deliver friendly and efficient customer service while assisting shoppers with product selection and questions.
- Process high-volume cash, debit, and credit transactions accurately while maintaining excellent attention to detail.
- Maintain a clean, organized, and safe store environment by completing routine cleaning and merchandising tasks.
- Restock shelves and ensure products are properly displayed and front-faced to support store presentation standards.
- Perform end-of-day closing procedures, including store organization and preparation for the next business day.
- Work collaboratively with team members to maintain efficient store operations during busy shifts.
- Follow company policies for cash handling, loss prevention, and workplace safety.
Physical Therapy Technician
Eric W. Veheul Physical Therapy
01.2023 - Current
- Assist physical therapists with patient preparation and therapeutic exercises during rehabilitation sessions.
- Guide patients through prescribed physical therapy exercises while ensuring proper technique, safety, and comfort.
- Apply knowledge of basic anatomy and musculoskeletal structures to support patient care and exercise instruction.
- Document and maintain accurate medical records and patient treatment information according to clinic procedures.
- Communicate patient observations and progress to supervising Physical Therapist to support treatment planning.
- Prepare, sanitize, and organize therapy equipment and treatment areas to maintain infection control and patient safety.
- Use appropriate medical terminology when communicating with healthcare staff and documenting patient information.
- Provide support and encouragement to patients throughout the rehabilitation process to promote recovery and mobility.
QA Lab Technician
Central Valley Meat
01.2020 - 01.2023
- Duties include:
- Recording of results
- Inspection of conveyor lines
- Placing product on hold
- Ensuring of no cross contamination
- Verifying USDA grade of product
- Visual inspection of production
- Metal detector check including ferrous, nonferrous and stainless steel
- Calibration of thermometers to ensure correct temperature of product
- In house microbiology for yeast mold and salmonella
- Monitor critical control points to eliminate or reduce safety hazards
- Chemical monitoring of Birk-ox and lactic acid
QA Lab Technician
California Dairies
01.2019 - 01.2020
- Duties include:
- PH testing of product and water
- In house microbiology for yeast mold and salmonella
- Testing product to ensure no antibiotics are present
- Efficiently sending product to third party labs
- Recording of results
- Monthly testing of UV and oil and grease present on water
- Metal detector checks
- Inspection of production lines
- Calibration of thermometers to ensure correct temperature of product
- Organization of paperwork to present during audits
- Total acid testing on product
- Testing of fat and protein on product
QA Lab Technician
Olam
01.2014 - 01.2019
- Duties include:
- Supervision of other personnel
- Proper use of lab tools and machines
- Recording
- Notifying of improper level on samples to supervisors
- Proper steps for testing samples
- Checking for specified color and textures
- Testing variety of products
- Use of computer software
- Solving algebraic equations
- Reporting of inconsistencies, malfunctions or variations from prototype
- Written explanations of flaws
- Procedural evaluation
- Recommendation of new or revised methods for production efficiency
- Assist in training technicians as necessary.
Provider Representative
United Healthcare
01.2017 - 01.2018
- Resolving providers claim issues
- Provide benefits
- Built and maintained professional relationships with providers to ensure satisfaction
- Investigated and resolved providers complaints
- Provided referrals
- Processed prior authorizations
In Home Supportive Care
01.2014 - 01.2015
- Duties include:
- Patient care
- Alzheimer care
- Scheduling appointments
- Administration of medication
- Transportation to appointments
- Washing and feeding
- Cleaning
- Preparation of meals
Office Assistant/ cashier
Auto Island Car Wash
01.2013 - 01.2013
- Duties include:
- Manage customer complaints
- Manage and control supplies
- Keep up to date paperwork for company
- Supervise
- Filing
Little Ceasars
01.2010 - 01.2011
- Duties include:
- Greeting customers
- Cash register
- Answering phones
- Count drawers
Education
Associate of Science -
College Of The Sequoias
01-2025
No Degree -
Boston Reed College
Hanford, CA01-2013
Skills
- Strong communication and interpersonal skills
- Computer literate
- Bilingual/Spanish
- Highly motivated
- Strong ability to work under pressure
- Excellent communication skills
- Experience in working with patients
- Friendly, positive attitude
Certification
Basic Life Support (BLS) Certification — American Heart Association, Current
Languages
Spanish
Native or Bilingual
Timeline
Associate
Dollar Tree
01.2023 - Current
Physical Therapy Technician
Eric W. Veheul Physical Therapy
01.2023 - Current
QA Lab Technician
Central Valley Meat
01.2020 - 01.2023
QA Lab Technician
California Dairies
01.2019 - 01.2020
Provider Representative
United Healthcare
01.2017 - 01.2018
QA Lab Technician
Olam
01.2014 - 01.2019
In Home Supportive Care
01.2014 - 01.2015
Office Assistant/ cashier
Auto Island Car Wash
01.2013 - 01.2013
Little Ceasars
01.2010 - 01.2011
Associate of Science -
College Of The Sequoias
No Degree -
Boston Reed College