Elena Diaz
Summary
Dedicated individual with a strong background in Customer Service. Ability to communicate effectively with co-workers, supervisors, maintain good relations with professionals and community representatives. Hardworking and understand the nature of working with all types of personalities at the same time treating every one with respect. Work well under stress and in high-volume settings. Service-oriented, punctual, and reliable and understand the importance of confidentiality.
Overview
9
9
years of professional experience
Work History
Mechanical and Technical Occupational Trainee
Centinela State Prison
11.2023 - Current
- Reviewed and scanned confidential documents into shared drive.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with staff by phone, email, or in-person to provide information.
- Collaborated with various departments to complete assigned tasks.
- Processed incoming and outgoing mail and packages according to established procedures.
- Provided coverage for neighboring desks and departments as needed.
Food Runner
Chili's Restaurant
04.2023 - 01.2024
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Operated cash register and processed payments from customers.
Retail Associate
HomeGoods
10.2022 - 10.2023
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Increased sales revenue by offering targeted promotions and upselling related items.
- Managed inventory effectively, ensuring proper stock of merchandise in a timely manner.
- Streamlined store operations by organizing merchandise displays for ideal visibility and accessibility.
Waitress
Steaks And Cakes
06.2019 - 03.2020
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Assisted in managing inventory of food, supplies, and equipment.
- Received incoming calls to take and process orders for customers.
Hostess
Chayitos
03.2015 - 09.2015
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Used cash registers and credit card machines to cash out customers.
- Organized, stocked and cleaned establishment during shifts to maintain welcoming appearance.
- Assisted management in filing receipts and paperwork for establishments records.
Education
High School Diploma -
Palo Verde High School
Blythe, CA06.2020
Skills
- Time management abilities
- Teamwork and Collaboration
- Organizational Skills
- Multitasking
- Continuous Improvement
- Clerical Support
Timeline
Mechanical and Technical Occupational Trainee
Centinela State Prison
11.2023 - Current
Food Runner
Chili's Restaurant
04.2023 - 01.2024
Retail Associate
HomeGoods
10.2022 - 10.2023
Waitress
Steaks And Cakes
06.2019 - 03.2020
Hostess
Chayitos
03.2015 - 09.2015
High School Diploma -
Palo Verde High School
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