Proven leader with a track record of enhancing team performance and customer satisfaction at Clear Capital. Excelled in operations management and coaching, fostering cross-functional teamwork and driving quality improvements. Spearheaded high-impact projects, demonstrating exceptional problem-solving and project management skills. Achieved significant results through strategic planning and effective communication.
Hi, I’m
Elena Farrant
Bartlett,TN
Summary
Overview
17
years of professional experience
Work History
Clear Capital
Team Lead of Operations and Quality Assurance
12.2010 - 06.2024
Job overview
- Trained new team members by relaying information on company procedures and product processes.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times..
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Claudia Tatum Enterprises
Manager and Inventory Specialist
05.2007 - 12.2010
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Tahoe Truckee High SchoolTruckee, CA
High School Diploma
06.2005
University Overview
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Quality Control
- Complaint resolution
- Operations Management
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Project Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
Availability
See my work availability
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Available
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureWork-life balanceFlexible work hoursWork from home optionHealthcare benefitsCareer advancementHome Improvement Projects
Home Improvement Projects
I am finding constructive hobbies that involve remodeling and redesigning very therapeutic. I have recently redone half of the rooms in my house and I am always looking for my next project or power tool!
Timeline
Team Lead of Operations and Quality Assurance
Clear Capital
12.2010 - 06.2024
Manager and Inventory Specialist
Claudia Tatum Enterprises
05.2007 - 12.2010
Tahoe Truckee High School
High School Diploma
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