Elena Feragne
North Providence,RI
Summary
Dedicated to continuous learning and improving performance, I successfully advanced from a cashier to a full-time management position at Staples. Demonstrating commitment to personal growth, I embraced opportunities to acquire new skills and knowledge. My upward trajectory reflects adaptability and success in a dynamic work environment.
Overview
7
7
years of professional experience
Work History
Sales associate
Bath and Body Works
07.2019 - 09.2024
- Greeting customers, informing them about deals, assisting with product selection, organizing store layout, and demoing products.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Tech Sales Supervisor
Staples
North Providence
08.2019 - 05.2024
- Encouraging team sales, maintaining department organization, checking planogram updates, and assisting customers with product inquiries and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
cashier
Dunkin Donuts
08.2017 - 07.2018
- Making drinks for customers, handling the register, cleaning and organizing the coffee area, and taking customers' drink orders in the drive-through.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Upsold additional products and services to increase revenue.
Education
High School Diploma -
Cranston East, Cranston
Cranston 06.2017
Skills
- Customer service skills
- Management skills
- Tech skills
- Sales skills
References
- John Burlingame, Staples, 371 Putnam Pike, Smithfield, RI, Previous General Manager, 401-450-4453
- Justin Sharum, Staples, 371 Putnam Pike, Smithfield, RI, Previous Tech Sales Supervisor, 401-636-3220
- Randell, Staples, 371 Putnam Pike, Smithfield, RI, Coworker, 401-209-7649
Timeline
Tech Sales Supervisor
Staples
08.2019 - 05.2024
Sales associate
Bath and Body Works
07.2019 - 09.2024
cashier
Dunkin Donuts
08.2017 - 07.2018
High School Diploma -
Cranston East, Cranston