Summary
Overview
Work History
Education
Skills
References
Timeline
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Elena Feragne

North Providence,RI

Summary

Dedicated to continuous learning and improving performance, I successfully advanced from a cashier to a full-time management position at Staples. Demonstrating commitment to personal growth, I embraced opportunities to acquire new skills and knowledge. My upward trajectory reflects adaptability and success in a dynamic work environment.

Overview

7
7
years of professional experience

Work History

Sales associate

Bath and Body Works
07.2019 - 09.2024
  • Greeting customers, informing them about deals, assisting with product selection, organizing store layout, and demoing products.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Tech Sales Supervisor

Staples
North Providence
08.2019 - 05.2024
  • Encouraging team sales, maintaining department organization, checking planogram updates, and assisting customers with product inquiries and sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.

cashier

Dunkin Donuts
08.2017 - 07.2018
  • Making drinks for customers, handling the register, cleaning and organizing the coffee area, and taking customers' drink orders in the drive-through.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Upsold additional products and services to increase revenue.

Education

High School Diploma -

Cranston East, Cranston
Cranston
06.2017

Skills

  • Customer service skills
  • Management skills
  • Tech skills
  • Sales skills

References

  • John Burlingame, Staples, 371 Putnam Pike, Smithfield, RI, Previous General Manager, 401-450-4453
  • Justin Sharum, Staples, 371 Putnam Pike, Smithfield, RI, Previous Tech Sales Supervisor, 401-636-3220
  • Randell, Staples, 371 Putnam Pike, Smithfield, RI, Coworker, 401-209-7649

Timeline

Tech Sales Supervisor

Staples
08.2019 - 05.2024

Sales associate

Bath and Body Works
07.2019 - 09.2024

cashier

Dunkin Donuts
08.2017 - 07.2018

High School Diploma -

Cranston East, Cranston
Elena Feragne