Elena Gomez-Cruz
Washington
Summary
Maintains professional appearance and demeanor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Development Assistant
Capital Area Food Bank
10.2021 - Current
- Built and maintained productive relationships with all levels of team members to facilitate timely and accurate reporting functions.
- Created reports to identify opportunities within our giving systems.
- Partnered with Gift Officer's to plan fundraising events.
- Processed and coded donations, credit cards, and web donations.
- Submit acknowledgement letters to donors.
- Streamlined communication with donors through personalized emails and letters, fostering positive relationships.
- Delivered translation services through fluency in Spanish.
- Joined our Culture Committee Team to help enhance employee engagement and cultural diversity.
Banch Ambassador
Capital One
02.2016 - 05.2019
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Resolved problems, improved operations and provided exceptional service.
- Successfully met all deadlines in a fast-paced atmosphere.
- Available to answer all customer inquires such as deposit accounts, bonds and securities.
Bank Teller
Wells Fargo
11.2012 - 01.2016
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Assisted customers inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Stocked supplies for customers and personal teller station.
Retail Sales Associate
Sephora
02.2013 - 04.2015
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events by engaging with customers on the sales floor.
Education
High School Diploma -
Columbia Heights Educational Campus
Washington, DC06.2012
Skills
- Problem Solving
- Team Collaboration
- Attention to Detail
- Record Sorting and Filing
- Multitasking and Prioritization
- Data Recording
- Computer literate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Development Assistant
Capital Area Food Bank
10.2021 - Current
Banch Ambassador
Capital One
02.2016 - 05.2019
Retail Sales Associate
Sephora
02.2013 - 04.2015
Bank Teller
Wells Fargo
11.2012 - 01.2016
High School Diploma -
Columbia Heights Educational Campus
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