Lynne Roux
Fairview,UT
Summary
Dynamic professional with a proven track record at Pitman Family Farms, excelling in complex problem resolution and strategic thinking. Adept at enhancing employee relations and optimizing HR practices, resulting in improved retention rates. Strong relationship management and organizational skills drive successful team collaboration and support organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Development Assistant
Wasatch Academy
06.2024 - Current
- Managed donor acknowledgment process, ensuring timely recognition of contributions and building strong relationships.
- Participated in strategic planning sessions with development team members, contributing to long-term goals and objectives.
- Conducted thorough prospect research, identifying new funding opportunities for organizational growth.
- Completed projects in alignment with target deadlines and financial objectives.
Flight Attendant
SkyWest Airlines
02.2024 - 06.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
Business Manager Director
Watts247
10.2020 - 02.2024
- Increased overall business efficiency by streamlining processes and implementing cost-saving measures.
- Oversaw the development of new products and services, expanding the company''s market presence.
- Achieved revenue growth through strategic planning and effective marketing campaigns.
- Cultivated a positive work environment that encouraged open communication, teamwork, and innovation among employees.
- Supervised administrative functions of scheduling, billing, inventory management, front desk reception and office security.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
HR Director
Pitman Family Farms
10.2019 - 10.2020
- Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
- Optimized HR budget allocation by strategically reallocating resources based on department needs and priorities.
- Ensured legal compliance in all HR practices, mitigating potential risks related to employment law violations or disputes.
- Supported organizational change initiatives by guiding employees through periods of transition, minimizing disruption to productivity.
- Developed comprehensive onboarding programs for new hires, improving retention rates and overall satisfaction.
- Collaborated with executive leadership team to develop long-term HR strategies aligned with business objectives.
- Directed benefits administration process, leading to increased employee understanding and utilization of available offerings.
- Reduced time spent on administrative tasks, allowing HR team members to focus on strategic initiatives.
Education
Associate of Applied Business - Business Management
Damlin College
Germiston South Africa12-1996
Germiston High
Germiston, South Africa12-1994
Skills
- Complex problem resolution
- Nonprofit experience
- Team coordination
- Customer support
- Relationship management
- Strategic thinking
- Networking
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
Certification
- HR Certification, University of Utah
- Insurance License
- CPR
Languages
Afrikaans
Full Professional
English
Native or Bilingual
Timeline
Development Assistant
Wasatch Academy
06.2024 - Current
Flight Attendant
SkyWest Airlines
02.2024 - 06.2024
Business Manager Director
Watts247
10.2020 - 02.2024
HR Director
Pitman Family Farms
10.2019 - 10.2020
Associate of Applied Business - Business Management
Damlin College
Germiston High
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