Summary
Overview
Work History
Education
Skills
Publications
Volunteer Experience
Community Service
References
Presentations
Timeline
Generic

Elena Hernandez

Parker,CO

Summary

Behavioral health professional who brings valuable experience in patient care and therapeutic support. Known for facilitating positive outcomes through effective treatment plans and compassionate care. Able to adapt to dynamic environments, collaborating seamlessly with team members to achieve optimal patient results. Skilled in crisis intervention and patient assessment, with focus on empathetic communication and reliability.

Overview

8
8
years of professional experience

Work History

Behavioral Health Technician

Highlands Behavioral Health System
01.2024 - Current
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
  • Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.

Sales Associate

Bath & Body Work
05.2022 - 01.2024

Brand Ambassador

Aerie
09.2020 - 01.2022

Server/Cashier

Dough Dreamery
06.2019 - 03.2020

Instructor

Victory Tae-Kwon-Do
01.2017 - 02.2018

Education

Bachelor of Science (B.S.) - Behavioral Health Science

Grand Canyon University
Phoenix, AZ
12.2023

Skills

  • Active listening
  • Data collection
  • Team collaboration
  • Verbal de-escalation
  • Behavioral management
  • Trauma-informed care

Publications

Hernandez, E.N. (2024). The Human Element: Bipolar Disorder Treatment and Social Stigma. Canyon Journal of Undergraduate Research

Volunteer Experience

  • Volunteer, Amanda Hope Rainbow Angels, Phoenix, AZ, 09/01/23, 12/31/23, Organized and assisted with events, activities and programs to drive outreach initiatives., Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects., Enhanced public speaking skills through delivering presentations at local schools about volunteering opportunities available at the organization.
  • Group Facilitator, Changing Lives Outreach- Palo Verde Middle School, Phoenix, AZ, 02/01/23, 04/30/23, Conducted anger management group for middle school boys to better understand their emotional processes and suggest alternative ways to effectively communicate their thoughts., Participated in and developed activities to allow students to feel comfortable sharing their thoughts and emotions., Encouraged active participation and engagement among members of the group.

Community Service

Volunteer, Feed My Starving Children, Phoenix, AZ, 10/01/22, 12/31/22

References

  • Catherine Hallam, Grand Canyon University, Professor Of Behavioral Health Science, LPC, (865) 738-7901, catherine.hallam@gcu.edu
  • Edward Johnson, Highlands Behavioral Health Systems, Milieu Manager, (574) 540-6247

Presentations

CALM OCD Training, 11/01/23, Presented with Professor Catherine Hallam. Objectives of the presentation include core characteristics of OCD and ASD, how to treat those with limited cognition using technology and family involvement, and the importance of multidisciplinary team collaboration.

Timeline

Behavioral Health Technician

Highlands Behavioral Health System
01.2024 - Current

Sales Associate

Bath & Body Work
05.2022 - 01.2024

Brand Ambassador

Aerie
09.2020 - 01.2022

Server/Cashier

Dough Dreamery
06.2019 - 03.2020

Instructor

Victory Tae-Kwon-Do
01.2017 - 02.2018

Bachelor of Science (B.S.) - Behavioral Health Science

Grand Canyon University
Elena Hernandez