Kelsey Cunningham
Highlands Ranch,CO
Summary
Dynamic leader with a proven track record at Highlands Behavioral Health System, adept in team management and therapeutic communication. Excelled in fostering continuous improvement and crisis intervention, enhancing staff expertise and patient care. Skilled in problem-solving, de-escalating, and active listening, significantly contributing to a nurturing environment for clients and staff.
Overview
12
12
years of professional experience
Work History
Milieu Manager
Highlands Behavioral Health System
09.2023 - Current
- Conducted regular audits of clinical documentation, ensuring accuracy, timeliness, and regulatory compliance.
- Mentored Behavioral Health Technicians and Psychiatric Nurses by providing guidance on best practices and demonstrating effective leadership techniques.
- Devised creative solutions for staffing challenges while managing scheduling efforts within budgetary constraints.
- Fostered a culture of continuous improvement by encouraging staff input, responding to feedback, and implementing changes as needed to optimize patient care.
- Implemented crisis intervention strategies as needed to maintain safety within the therapeutic environment.
- Provided ongoing training and professional development opportunities to staff members, enhancing their skills and expertise.
- Managed daily operations to ensure a safe, clean, and nurturing milieu for clients and staff.
- Developed individualized treatment plans addressing the unique needs of each client to promote overall wellbeing.
- Served as a liaison between management staff throughout the organization to ensure seamless coordination of services across departments.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Developed and implemented training programs for staff.
- Worked alongside Risk Director and CNO to conduct investigations.
JV Girls Basketball Coach
Ponderosa High School
06.2022 - Current
- Contributed to player development by providing constructive feedback during games and practices, identifying areas for growth.
- Facilitated team-building activities to strengthen camaraderie both on and off the court, fostering lasting relationships among teammates.
- Assisted head coach in devising game strategies, analyzing opponents, and preparing the team for competition.
- Organized fundraising events to support the basketball program, generating funds for equipment upgrades and travel expenses.
Lead Bartender
Bubba's 33
10.2021 - 10.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Paralegal
Broxterman Alicks McFarlane PC
03.2020 - 03.2022
- Collaborated with attorneys to develop strategies for each case.
- Edited and proofread legal documents to verify accuracy.
- Prepared legal briefs, motions, and pleadings.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
Youth Care Worker
Uspiritus
08.2018 - 01.2021
- Assisted clients in exploring feelings and understanding behaviors.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Assisted youth with obtaining resources such as food, clothing and shelter.
Camp Counselor, Summer Sports
Savoy Recreation Center
06.2013 - 07.2017
- Led groups of children safely through variety of camp activities.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Worked with children of varying age, interest, skill, and developmental levels.
Education
Associate of Science - Early Childhood Development
Parkland College
Champaign, ILEarly Childhood Development
University of Louisville
Louisville, KYSkills
- Safety Protocols
- Life Skills Instruction
- Enrichment Activities
- Child Development
- Team management
- Collaborative approach
- Client advocacy
- Therapeutic communication
- Problem-solving
- Active listening
Timeline
Milieu Manager
Highlands Behavioral Health System
09.2023 - Current
JV Girls Basketball Coach
Ponderosa High School
06.2022 - Current
Lead Bartender
Bubba's 33
10.2021 - 10.2023
Paralegal
Broxterman Alicks McFarlane PC
03.2020 - 03.2022
Youth Care Worker
Uspiritus
08.2018 - 01.2021
Camp Counselor, Summer Sports
Savoy Recreation Center
06.2013 - 07.2017
Associate of Science - Early Childhood Development
Parkland College
Early Childhood Development
University of Louisville
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